Aleksandra J
ngày 9 tháng 12 năm 2024
I am disgusted by my visit to this hotel and the way they treat guests. Attached is my swimsuit before and after the visit.. I went with my friends for a weekend of rest and relaxation, and in return I got a ruined swimsuit, ruined jewelry and skin allergies. On Friday, the day of arrival, we went to the jacuzzi, unfortunately the amount of chlorine was terrifying, after a while our eyes started stinging and one of my friends noticed that my swimsuit changed color from pink to purple! I have been working in the swimming pool industry for 10 years and I have never had anything like this happen to me, such situations are unacceptable! After leaving the jacuzzi, we went to the reception to report the problem - at first the lady accepted everything without a problem - she took photos and apparently sent the information to the Management. The next day, the information was already on the reception: jacuzzi closed due to a failure.. Unfortunately, we did not receive any explanation, only a piece of paper to describe the complaint - a tragedy! Upon complaint, of course the hotel manager stated that this was a normal situation and nothing happened.. I advise against staying, because such disregard for people and their clients is reprehensible. The case was reported to the sanitary inspection.
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