Kimpton Bamboo Grove Suzhou

Our recent two-night stay at the Suzhou Kimpton Bamboo Grove Hotel exceeded all expectations, creating a memorable experience that exemplifies luxury hospitality at its finest. From the moment we arrived, we were greeted by their adorable canine ambassador, Kylie the Labrador, setting the tone for the warm hospitality to follow. The check-in service was remarkably efficient, with special recognition to Rainbow who ensured our party of three couples, including elderly parents, received accessible room upgrades. The staff's attentiveness was evident throughout our stay—they greeted us in corridors, anticipated our needs, and maintained a perfect balance of professionalism and friendliness. The rooms were impeccable, featuring premium bedding, turndown service, and high-end amenities including Dyson hair dryers. The quality of in-room offerings far surpassed what one would typically expect from a hotel at this price, demonstrating their commitment to excellence down to the smallest detail. The property beautifully integrates historical courtyards and buildings, creating tranquil outdoor spaces perfect for relaxation. Bar 168 became our favorite evening gathering spot for social hour and drinks, offering the perfect atmosphere to unwind after exploring the city. We were there during a heat wave and were perfectly contented to not leave the hotel at all. Breakfast was truly an event worth anticipating each morning at their black pearl rated restaurant. The diverse selection included both Western and Chinese cuisine, with standout features being the made-to-order noodles, wonton, and egg station. We particularly appreciated how staff consistently offered tea or coffee upon arrival, ensuring we always had a warm beverage to enjoy with our meal. The hotel's strategic location offers unparalleled convenience—situated directly above an MRT station and adjacent to a modern shopping area. For those seeking cultural experiences, a short 15-minute walk leads to the historical tourist district, making this property perfect for first-time visitors to Suzhou through winding neighbourhood streets. We extend our gratitude to Cherry for a smooth checkout process, and even the hotel's merchandise—particularly the keychains—provided charming mementos of our stay. The Suzhou Kimpton Bamboo Grove Hotel represents hospitality at its finest, and we cannot recommend it highly enough for travelers seeking an exceptional experience in Suzhou.

From the minute we arrived at the hotel, we were greeted by the friendliest staff at the door. He helped us with luggage and accompanied us all the way to our room. The room itself was 100. We love the design of the room: it was cozy and it had more than everything we needed. There was also an insect repellent in the room. I am definitely impressed by the well-thoughtfulness. Lisa was very helpful: she contacted me prior to our trip and was able to take care of all our needs before our arrival. She was efficient and helpful. She is the best at what she does and we would not have asked for anyone else. Lisa, we appreciate you.

This is our second time staying at this hotel. We loved it so much the first time we decided to stay here again - second time was just as good as we remembered it! Hotel is beautiful, room is spacious and comfortable, amenities all excellent - lotion, shampoo and body wash smells so good! Location is also great (there's Manner coffee and a Popmart roboshop right outside, and one of Suzhou's famous pan-fried dumplings franchise just across the road). Our booking included a happy hour for our stay, which included drinks and snacks. Buffet breakfast was also quite good with a good selection of Chinese and western choices (the bread were really good). Staff were also very helpful and attentive throughout. We visited with our elderly parents and they also enjoyed their stay very much!