Các đánh giá Licheng Hotel (Suzhou Railway Station North Square Branch)

The hotel is impossible to find because on Trip.com it’s listed as "Licheng Hotel" (and the address leads to the fourth floor of the building), while the hotel facade currently displays "Meicheng Hotel" and "Starway Hotel." But that's not all: they assign us a room, but as soon as we open the door, we realize it’s not the one we booked—a Superior Queen Room with a window. The room was much smaller and, most importantly, had no window, but they told us that for the price we paid, this is the room we get. We showed them our booking on Trip.com. They offered us a slightly larger room, but still without a window, at the same price. The manager informed us that we would only get a room with a window if we paid an additional fee, even though we had already paid extra at the time of booking specifically to get a room with a window. And with great arrogance, they told us: either take it or leave. None of the staff ever apologized for the inconvenience; they always insisted they were right. The room was also very humid, poorly cleaned, "facing" a fake internal courtyard that looked out onto other rooms, with artificial light on day and night, not soundproofed at all (we could hear people talking the whole time), the air conditioning temperature couldn’t be adjusted properly, and the shower door wouldn’t close. To top it all off: we found a cigarette butt on the floor upon arriving in the new room, which they immediately had cleaned, and a still-lit cigarette left in a vase in the corridor next to the elevator (indoors, with carpeted floors).