Tongli Lake Resort (Phase II)

Clean and comfortable hotel. Good location and near the tourist attraction.

We were happy with our stay here. The room was nicer than it looked online, and the hotel was really clean. There are playrooms for young children that are free (3 rooms with some different toys in each room). The rooms are a bit old and tired, but my 2 year old enjoyed playing there and requested UK hi back lots of times. For parents it is just great to have somewhere for your kid to play and have fun, especially as the weather was very cold when we went! Outside there is a play area and sand digging pit. Location is walking distance from Tongli old town. Restaurant does evening buffet, and buffet breakfast. The food is fine, more Chinese than western, my husband really liked it and my favourite part was the Beijing roast duck at dinner. The pool is warm, with floats and rubber rings to borrow. There is a little land train, it takes a 10 minute trip around the hotel grounds and the cost is 20RMB for one adult and child. For me it was very boring but my son loved it 😂 The staff are very warm and friendly, everyone is very professional. Each guest is connected to a butler on wechat before they arrive so you can easily send a message and get some help. Our butler is Yu Ting and she helped us very professionally. For me, the things the hotel can improve are (1) the animal petting zoo - by western standard the facilities for the animals are not very good, just concrete enclosure with hut. For foreigners, we do not really like this. (2) We had a problem with the other guests smoking in the hotel, eg in the coffee bar. When I complained to the staff they tried to stop the guests, but even though they repeatedly reminded them to stop, the other guests continued. In the end they arranged for me to move to a private room near the bar where I could avoid the smoking. I was very grateful that they found a solution for me and my baby, but I am speechless there are such guests who flagrantly break the rules and the hotel cannot stop them. We smelled smoke in some different public areas, so maybe this is a problem with several guests 🙁 Overall we are happy with our stay and it is a good place to spend a few days with kids.

首先先感謝管家曉宇，真是做到一路陪伴 **1. 親子設施豐富** 酒店專門為孩子們設計了豐富的娛樂設施，包括小童樂園、室內游泳池、親子游戲室等。孩子們在小童樂園裡玩得不亦樂乎，尤其是滑梯和海洋球池，簡直是他們的天堂！室內游泳池還有專門的淺水區，適合小朋友玩水，家長也能放心。 2.房間也給我們做了升級，小朋友在房間還可以玩 **3. 親子活動多樣** 酒店每天都會安排不同的親子活動，比如手工製作、親子游戲、故事會等。我們參加了手工製作活動，孩子們在工作人員的指導下完成了自己的小作品，成就感滿滿！這些活動不僅讓孩子們玩得開心，也增進了親子互動。 **4. 餐飲適合孩子口味** 酒店的早餐和自助餐都非常適合孩子，有專門的小童餐區，提供各種健康美味的食物，比如迷你漢堡、水果沙拉、卡通造型的甜點等。孩子們吃得開心，家長也不用擔心他們的飲食問題。餐廳還提供了小童座椅和餐具，非常方便。 **5. 服務周到細緻** 酒店的服務人員非常友好，尤其是對孩子們特別有耐心。前台還提供了小童推車租賃服務，方便我們帶孩子在周邊遊玩。客房服務也很及時，有任何需求都能很快得到解決，讓人感到非常貼心。 **總結** 這次親子酒店入住體驗非常愉快，孩子們玩得開心，家長也能輕鬆享受假期。無論是設施、服務還是細節，酒店都做得非常到位，強烈推薦給計劃帶娃出遊的家庭

設施：很好 衞生：很好 環境：很棒 服務：熱情，周到，細緻。特別是前廳的曉宇，非常熱情周到的服務，令我們全家人感動，孩子們的小禮物，孩子們很高興，每天周到佃致的問候服務令人難忘。 這是連續第二次週末去這個酒店，帶全家人去親子游，孫子連玩了兩天，玩了室內的所有小童樂園的項目，又玩了户外的探險，超長滑梯，卡丁車，喂小動物，游泳…等，孫子都不願意回家了。 大人們的同裏古鎮遊。人氣很旺。同裏一號餐廳環境超好，菜也是性價比很高，量比較大。

兩天一夜，中午到了度假村，有空房，直接入住，園景房也升級到了湖景房，風景特別好，晚上還有人對着湖面放煙花，陽台正好能看到。 管家曉宇特別熱心，提前一天加了微信，確認了房型以及加床欄等特殊需求。入住和離店的時候也全程跟着，介紹酒店佈局等等，還送了小禮物。 崽崽特別喜歡室內外小童樂園挖沙子，都不需要自帶挖沙工具，全都有。室內是分割成不同房間，有決明子池，磚塊房+鋼琴，攀爬區+滑梯，還有小童影院。室外就是大滑梯，蹺蹺板，搖搖馬，鞦韆，沙坑（有遮陽棚和座椅，好評）。 晚上還有到同裏古鎮的班車，省得自己開車了，晚上去吃個晚飯正好。 親子泳池也試了，淋浴房換衣間廁所都配齊了，奈何寶寶第一次下水特別害怕，浪費了。 房間硬件還行，洗漱用品，浴袍拖鞋都按兩大一小給配齊了，小朋友的踩腳凳也有。整體體驗感挺好的。

入住前一天管家曉雨就打電話聯繫我，知道我帶了寶寶一起出遊非常暖心的幫我升級了親子套房，到了酒店曉雨在酒店大堂迎接我們還給小朋友送了歡迎禮，到了房間小朋友就迫不及待的開始在房間裏玩耍了，中午在酒店的同裏湖1號船餐廳吃了午飯，吃好午飯小朋友在酒店內的遊樂場玩了一個下午，晚上在酒店享用了非常豐盛的自助餐，晚上酒店還有晚安粥提供，第二天吃好早飯酒店還有車子接送到同裏古鎮 ，離開的時候曉雨又送了小朋友禮物，這個週末小朋友玩的很開心捨不得離開，總之入住體驗非常棒！