naked Home Shushan·Suzhou

It's a great house in an awesome location. However, it has not been looked after well. It's quite dirty (spinning webs in the room, toilet in the reception area is being used as ayi's cleaning room or where she would look after her personal hygiene - comb and cleaning utensils/towels placed on sink) and even though you can see some staff from time to time, they don't feel keen to interact with you. All the activities that we were sent, were not available (animal feeding - no animals, wine tasting - no wine) or we had to find out how to do them ourselves (drawing - most of the pens were dry. sunset walk - no one could efficiently explain where to go or point out direction on map). Lunch and denu menu is the same and very limited (also fries were sold out after the first night we stayed there), there were no cool drinks available. At breakfast menu there was a station where staff should make fresh fried egg but there was no staff. No one asked if we wanted tea or coffee or was there to help with anything. In the morning, the table was still the same like we left it after dinner. All in all, it was very chaotic and felt more like an airbnb than a hotel experience.

非常差！花2326元訂的親子套房，所謂的“親子設施”簡直離譜，根本不是滑滑梯，而是得費勁爬上去的爬坡，根本就是個大型貓爬架，帶娃體驗感極差！ 更讓人無語的是細節，我們一行人定了兩間親子套房，想陪孩子玩盤飛行棋，結果兩間房湊一起都找不出一副完整的棋子，這準備也太敷衍了。 服務更是跟不上價格，整個酒店目測就3個服務員，辦入住是他，幫忙拎行李是他，打電話要條毛巾是他，就連泳池邊想找個人問點事，過來的還是他，忙得腳不沾地，我們也看得着急，服務響應慢得能讓人憋出火。 更誇張的是衞生和管理，第一天在游泳池邊看到的丟在那的毛巾和咖啡杯，第二天路過居然還原封不動地躺在那，這清潔效率和責任心也太讓人震驚了！ 晚上睡覺更是煎熬，樓下時不時傳來“砰砰砰”的重關門聲，巨響不斷，起初還以為是其他客人沒注意，忍了一晚上沒睡好。結果第二天早上一問才知道，樓下根本沒有住其他客人，那間房是員工專用的！合著員工在工作區域這麼大聲，完全不顧樓上住客休息？這隔音和管理也太離譜了。 第二天的早餐更是刷新認知，説是套餐，結果一家人就給一份蔬菜沙拉、一份水果，每個人分到的分量少得可憐：一個小籠包、一個蝦餃、一根培根、半根腸，這連塞牙縫都不夠！想再加兩個小籠包，被告知要等20分鐘現蒸，合著住這麼貴的酒店，吃口熱乎的還得看運氣等時間？ 真心不推薦，這個價格完全配不上這樣的設施、服務和餐飲，純純交智商税！

入住了親子套房，所見即所得，小樹屋孩子玩瘋了，一直爬上爬下，太喜歡了！感謝丹丹的熱情接待，工作認真、負責，及時幫助解決問題，讓我們有了在家的自在感覺。