Banyan Tree Suzhou Shishan

Lovely new hotel, I feel so spoiled by them it’s going to be hard to go back to normal hotels. The room is so so spacious, even without considering the courtyard space. The room was designed with relaxation in mind - bath tub with bath salts, all sorts of tea bags and tea leaves, incense, essential oil. We even got fragrance pouches when we arrived. The hot tub in the courtyard is also really nice to soak in, just a bit cold in winter because you have to walk out from the cozy bedroom into the courtyard. On Christmas Eve they even gave us a cute bamboo muffin cupcake with a snowman topper. Our room came with breakfast, which was a good thing because the hotel is very far from everything else. Breakfast quality is passable, but the restaurant manager on duty on our first two days was much more attentive than the one on our last day, which is ironic as there were more customers on the first two days due to a tour group being there. There are two malls that are about 5-10 mins drive away, but I recommend paradise walk over golden eagle as the former has more shops operating. Apart from the location of the hotel being one downside, another downside was the location of our room as we had to pass through a flight of stairs. So we had to get the staff to help with the luggage since there were too many steps to climb to get to the hotel lobby. Nonetheless it was a very nice hotel! Would recommend for short stays to pamper yourself!

Excellent place, cleaned and with all necessary facilities for super comfortable stay.

很喜歡酒店的設計，圍繞在獅子山腳下，也在獅子山公共公園裡（房卡可自由進出），博物館西館也在旁邊，清晨和晚上散步很美好～特別喜歡酒店裡的公共景觀，喜歡那個漾水的景觀設計，水上一篇漣漪，非常非常治癒～難怪酒店也比較主打SPA，確實比較療愈～ 房型來説，套房很舒適，設計合理，空間分類贊（衞生細節還是需要更關注一下哦），非常適合個人商務或者放空～養修軒的院子裏的温泉池和綠植有點不盡如人意了😂那個户外池子和枯萎的植物，屬實不合適這個檔次的酒店和價位了～最後都在套房的室內泡了～歡迎禮的小烏龜喜歡！點心很好吃！還有升級套房後送的甜品，是真心要誇，真的沒想到那一盤東西所有都是可以吃的 包括碎石頭，屬實精美！（口味就是普通巧克力和糖果味，但是不甜，也挺好吃的） 室內游泳池很小，1.2米統一深度，但設計很好看，早上落地窗外還有瀑布噴泉，挺治癒。 早餐品種不算很豐富，但是固定品類菜單的早報形式很有創意，而且東西很好吃，雖少但精，也足夠，也不至於糾結選不清楚。白雲餐廳的正餐也非常好吃，餐廳絕對滿分，食材新鮮，且口味佳！ 是很美的酒店，但就是對於這個級別來説，服務確實欠缺了些～人手不足的感覺…管家和服務人員態度都挺好的，但就是感覺人手不夠做事不太O。 提升一下服務和細節的話，就完美了～