Banyan Tree Suzhou Shishan

Lovely new hotel, I feel so spoiled by them it’s going to be hard to go back to normal hotels. The room is so so spacious, even without considering the courtyard space. The room was designed with relaxation in mind - bath tub with bath salts, all sorts of tea bags and tea leaves, incense, essential oil. We even got fragrance pouches when we arrived. The hot tub in the courtyard is also really nice to soak in, just a bit cold in winter because you have to walk out from the cozy bedroom into the courtyard. On Christmas Eve they even gave us a cute bamboo muffin cupcake with a snowman topper. Our room came with breakfast, which was a good thing because the hotel is very far from everything else. Breakfast quality is passable, but the restaurant manager on duty on our first two days was much more attentive than the one on our last day, which is ironic as there were more customers on the first two days due to a tour group being there. There are two malls that are about 5-10 mins drive away, but I recommend paradise walk over golden eagle as the former has more shops operating. Apart from the location of the hotel being one downside, another downside was the location of our room as we had to pass through a flight of stairs. So we had to get the staff to help with the luggage since there were too many steps to climb to get to the hotel lobby. Nonetheless it was a very nice hotel! Would recommend for short stays to pamper yourself!

蘇州獅山悦榕莊，是個體量不大但卻精緻美麗，鬧中取靜而又交通便利的奢華酒店。一直非常欣賞悦榕的風格與文化：奢華中充斥着優雅，低調中保持着私密：入睡體驗極佳，私湯倍感舒適，薰香助力靜心，精油彌散寧馨，美食以饋口腹，服務體貼入微。特別鳴謝在我與家人入住期間為我們提供了優質温馨服務的酒店員工：房務總監Andrey，值班經理Eason，前廳Mila，客房Felix，黃梅，白雲餐廳經理Karin，Serena，Vip專員雯雯，實習生Lucas等等。獅山悦榕莊，值得再來！

2024年3月開業的酒店，硬件設施不錯，雖然有些許小問題，但都和酒店方反饋了，希望以後能更上一層樓。酒店更適合全家出行，尤其親子游，每天下午有固定的時間點可以帶娃參加活動。我覺得酒店工作人員特別好，從迎賓小哥的到酒店前台再到帶着參加活動的經理，服務態度特別好。因為給酒店提供了建議，酒店工作人員Alice笑笑還專門致電瞭解情況，希望能改善服務，態度可嘉。若以後有機會，還願意入住。 ps隔壁悦椿酒店就是對標一般城市酒店，性價比高。