Moroccan Resort - HR Surfers Paradise

Excellent location, right near the beach, shops & restaurants. For 5 adults & 2 children the amenities within the apartment covered all bases. We would definitely stay there again. Key pickup is not at the property & is about a 10 minute walk. Parking at the property is for 1 vehicle only, but there is covered parking nearby.

In my 20 years of travel, I’ve never written a negative review. I just take the good with the bad and move on. However, I feel compelled to advise anyone considering this property to move on. In good news, it is well located, spacious and does look mostly as pictured. But that is where the good news ends. I won’t go into every negative detail but I will share two things you must know: 1) The unit is not affiliated with Breakfree who is the primary property manager so no front desk service will be extended to you. 2) The after hours check in process is a joke. Long story short I arrived at 9pm and ended up having to pay for a nights stay at the hotel next door because I did not receive a pin to the lock box which is a 10 min walk away from the property. After requesting reimbursement several times, the owners simply ignored my emails for the duration of my stay though I put in a maintenance request for someone to close the windows as they were rusted open and cockroaches were coming in. Suffice it to say, the place is far from luxury. AVOID!

The price we paid an the beds were terrible. The cleaning standards where not that good either as we were given one bag for rubbish.

Great location. But very dated with many things broken e.g tiles,kitchen cupboards etc.

We had an amazing stay, I stayed with my family and we loved it, the view was great, the pools was really nice and it was close to everything

Beautiful apartment in great location with stunning views