Tài Khoản Khách
ngày 13 tháng 4 năm 2023
We booked and paid in full for an ensuit site for our 23 ft Jayco caravan and arrived with a broken annex which was to be repaired or replaced after Easter so myself and our son needed extra accommodation to stay out of the wet weather. A one bedroom unit was on offer, Double bed & 3 bunks, yes I agreed to paying $780 for 4 nights. Older type unit but with one big drawback—- NO HOT SHOWERS. Night one , two , three the shower would start off hot then reduce to warm and eventually COLD. I reported it to reception and was told the hot water service will be checked and apparently it was not. When I reported it the first time, I received no sympathetic response only to be told why didn’t you tell me yesterday? When I was leaving and talking to a different woman at reception, I said I had to use the ensuite shower at the caravan site and surely I qualify for a partial refund for the unit.. NOT THE ANSWER I WAS HEARING. Also security is non existent in the whole park. We discovered before we left that one of our 4 hub caps on our Jayco caravan has been removed and now we have only 3 and it can’t be replaced as they are no longer made or available. Quick 4 day stay ended up costing $500+ for site $780 for unit with no HOT WATER. Never going back there!!!!
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