Hotel Perla

Hotel modern and well presented. Food not good and recycled. Only ate here and had food poisoning. Unfortunately the sun is overshadowed by adjacent hot. Need to stay on restaurant side to get sun. Would not stay here again and didn't like the area. Staff friendlier than most Bulgarians I encountered.

The hotel was as you see on the website. Reception staff freindly. Food cold and not the best. Unfortunately had food poisoning and only ate in the hotel. If you are a sun worshipper you need the beds near the restaurant. Sun is blocked by another hotel. Staff overhaul friendlier than a previous hotel I have stayed at. Animation team are a disgrace to TUI. The Justin Bieber lookalike just entertains himself dancing. No interaction, no announcements of what is on during the day. Entertainment in the evening was good. Cocktails weird. Instead of Malibu they use coconut syrup. Same for all of them. Not nice. Our last evening was spoiled by 2 separate couples arguing and fighting in their rooms. Never experienced this beforeon my other holidays. Maybe just bad luck. Would I stay here again NO Would I visit Bulgaria again NO

I have just returned from the Tui Suneo Perla Hotel after a 7 day break with my wife. A good hotel but could also be an even better hotel with a few tweaks. Reception and check in/out process is good. Rooms: We had a deluxe double room and was very well presented and nice modern feel.Excellent bed and pillows are hard to come by in some hotels but this was the best I have slept in years. Facilities: Dining room was good and you could sit inside or outside on the terrace area. It got busy at various times but you could always get a seat. The only complaint I would have is that the outside dining area should be completely no smoking. Pool area was well maintained and reasonable amount of sun beds and never had a problem getting a bed and without having to get up a daft time to get one. The pool itself is a bit of an issue. Because of the adjacent hotel casting a shadow over half of the pool it lacks in sun on it and the temperatures are baltic to say the least. It could do with heating!! 2 Bars - Pool Bar and Lobby Bar - Good service on both although the pool bar edged it with slightly better service especially on an evening. Food and Drink were good for an All Inclusive and plentiful in terms of choice a d quality.I will echo previous reviews that the heat could be better and they need to look at better use of heat lamps. Service in all areas was good and again to echo other reviews some could do with smiling a bit more. The best members of staff by far is Valentin on the Bar with his other colleague Dansku (apologies if I haven't got it right). Finally - the main negative I have to mention is the quality of the animation team. Now firstly it doesn't impact on my holiday because I don't go for that. However, the 2 they di have are nothing short of shocking. Hardly any interaction with guests mean they do not end up doing any day time activities as they do not promote anything. The evening entertainment was poor as well apart from the one night where they had a singer on. The other 2 nights that should have had something on didn't happen due to the weather. Overall, we enjoyed our holiday and would recommend the hotel. Close to the main promenade for getting out and about. Hopefully they will take on board the feedback that has been raised on more than one review and that would improve the overall rating.