HI Hotels Imperial Resort - Ultra All Inclusive

Overall a nice experience

un très bon endroit pour se détendre. proche de la rue et bien desservi. hôtel en bon état, même si la nourriture pourrait être meilleure. Je le recommande à tout le monde comme base. Beaucoup d'attractions, de bonnes piscines et surtout - très proche de la mer et de la plage !

Excellent Hotel, it’s been the cleanest I’ve ever been to. I can’t say nothing bad about this hotel at all, very nice staff and the entertainment was amazing and a big thank you to Alex for making our holiday great and also a big thank you to the bar man that worked hard outside all night to make people holidays special. The only floor I can say is the seagulls but that cannot be helped at all so that is understandable. I think this is a great hotel for kids has everything for them including ice cream but that was mainly for me . Last think the Hotel is in a good location it’s not far from Nessebar and also not far from flower street. If you are reading this review please be careful about the prices on taxis because they like to try give you a high price and I was told it was 25lv no matter the time of day but thank you.

Helpful and friendly staff. Delicious, diverse food. Clean rooms and regular cleaning. One warm indoor and two large outdoor pools. The beach is only 200m away. / József, Hungary

Rado is an incredible manager and was very welcoming, he remembered our names and was very helpful. Christian was our favorite server, he was inviting and friendly, and let us try fancy drinks off the menu. Overall it was a great experience, very welcoming and fun!

From the minute we stepped into the hotel it was disappointing, we arrived around 2 am in the morning, there were two young men on reception, we were given directions to our room only to find the part we were staying in didn't have a lift, we were a party of 3 adults and 2 children and placed on the top floor (3rd floor) with no assistance to carry 5 cases up the flights of stairs. The hotel is split into two parts, the main building which has it's own splash park, play park, kids pool and adult pool, this is where everything happens, but its very dirty, the floor is slippery and in need of a jet wash, as does the pool, there is a dirt mark line around the pool tiles which is a different colour, what looks like black mould on the edge of the pool with broken plastic water overflows. Then there is a separate building (with no lifts) that doesn't look like it belongs to the same hotel, there is a kids pool and adult pool, but the water is colder and there is no atmosphere at all, it's like being in a prison exercise yard. The rooms were very run down and dirty, we found a fingernail on the carpet, something nasty spilt down the inside of the front door and generally dirty, the room wasn't hoovered the whole time we were there (2 weeks) we had to keep asking for towels, toilet paper and cleaning, the sofa bed was broken and the air con very noisy. The other room in our party had a broken bathroom door handle so it couldn't be locked and air con not working. Rooms were cramped and depressing, the rooms on the website are for the main building, which seems to be given priority over the rest of the complex, my daughter arrived for 4 nights towards the end of our stay and was in a room (deluxe) in the main building which was cleaned and a totally different standard. These are the rooms featured on the website, the ones we were staying in don't appear at all. The gym is dirty and the equipment is rusty and mostly broken or out of service. Most of the staff are miserable and don't speak a word of English, the other holiday makers are very rude and hostile, and trying to get sunbeds was ridiculous, there were people reserving sunbeds at both parts of the complex and then leaving them empty all day while they went out. A holiday maker we met, also left a review before she left the hotel, and was asked to remove it by the hotel staff, and offered a free dinner if they agreed, to which they did not. People just take your stuff off the sunbed and leave it on the floor. My grandaughter left her jellycat rabbit in the room when she left, and although I was still at the hotel and management knew who I was, no-one bothered to let me know so I could bring it home for her. I've since emailed the hotel (last Friday) and noone has bothered to get back to me. In general the pictures on the website don't show the other half of the complex for obvious reasons, a lot of people would be put off and is totally misleading. In my opinion the experience was not a