Imperial Palace Hotel

위치와 전망은 최고 입니다. 올인클리브시로 예약했지만 저녁에는 크게 사용할수 있는 부분이 없습니다. 식사로 나오는 음식 개선이 필요합니다.

Классный отель в хорошем месте

השארתי אצלם תיק שלי עם קוסמטיקה חדשה בחדר חפצים בקשתי לשמור אותו כמה שבועות שאלתי אם זה בסדר ולא יקרה איתו כלום אמרו לי לא לדאוג שחזרתי למלון שוב ל3 לילות הלכתי לקחת אותו ותיק לא היה בבוקר חיפשתי שוב בקשתי מנהלת וכלום מי לקח מתי לקחו לא רצו לברר אפילו לא יזיז להם שזה נגנב לא רצו לבדוק מצלמות כלום אמרו אנחנו שומרים רק שבוע ביום שהשארתי אמרו נשמור לך ועכשיו הם שומרים רק שבוע זה היה תיק קטן שלא תופס מקום אפילו וחדר לשמירת חפצים ענק ריק אף אחד לא עזר רק הסתכלו עלי כאילו מה את רוצה בכלל . באף מלון שהייתי לא גנבו לי דברים ככה תוך כמה שבועות תמיד שמרו עד שלא באתי אני לא חזרתי אחר שנה לדרוש דברים שלי כל מלון עד חודשים שומר בטוח . היה לי הרבה קוסמטיקה שקניתי הכל חדש ארוז זה היה שווה הרבה כסף אמפולות לשער טיפול מלא לשלושה חודשים וזוג נעליים חדשות .

The food is the same every day. The food is sometimes raw. 2 beds, one small and very hard and one big and comfy. Awful smell from bathroom. Horrible English. Amazing view from the balcony. Horrible..

We was staying in the hotel and the security try to kick us out for no reason and she got little fiscal when we asked to see a manager she said no manager till tomorrow morning and we asked to see the CCTV she was keep changing the subject the other then she called a different security over instead of helping he pulled out a cigarette and started smoking next to us for nice place like this very bad experience I gave 2 Stars because the hotel was nicely decorated

Don't waste your hard-earned money on this hotel! I have no idea how this hotel is a 5-star. Had a horrible time. It was meant to be a family holiday where it was my parents' first time in a hotel. Ruined it for them. We were greeted in the hotel with a 25 leva-a-day parking fee which was advertised as FREE PARKING. Then we were taken to an open field with no security or gates and my 70 year old dad was made to WALK 20 minutes in 36 DEGREES! I was so appalled! No transport system for a 5-star hotel. I wanted to leave that moment. Don't get me started on the food. I felt depressed every time it was time to eat. No variety of food; I had the same food for 3 days I was there. Just stews and pork. The snack restaurant was horrid; my younger nephews just ate chips and cucumber for the whole 3 days. No child-friendly food. The general staff were rude and overworked, not even a smile or thank you. We went to the beach and figured out that what was claimed to be part of the package we also had to pay for – sunbeds and umbrellas. The sea was dirty and very wavy; better beaches are in Devon. Red flags on all 3 days i was there. Due to the position of the hotel, the pool doesn't get any sunlight after 3pm, leaving the pool freezing cold. The entertainment was very disappointing and minimal effort for everything except the occasional water polo. The kids were left bored with nothing to do. The rooms were very old and not 5-star quality once again. Old aircon and the shower door wouldn't work. And to conclude the holiday, I had to walk with my dad back to get the car in the blazing heat once checking out so end a pretty depressing holiday. Disgraceful food, lack of quality and effort across the board. Will definitely not be recommending this to anyone.