Melia Sunny Beach All Inclusive

My communication with the hotel started before our visit as I emailed them with 3 different bookings (on 2 different arrival dates, 4 rooms) to see if we could all be placed in the same building and floor as I knew this hotel was massive. They had said they would try their best but couldn't guarantee it but when we arrived we were all put in building B and on the 7th floor so we already had a great impression! They also sent me some dietary info and menus for gluten free options via email so I knew they were fully aware of what was needed for food intolerances. We were a party of 10 ranging rom 7 months to 73 years and we all enjoyed this hotel and what they had to offer. Rooms - Very clean and spacious with loads of mirrors. The bed was really comfortable. The only thing we had a gripe about really was that the shower leaked over the bath so the floor constantly got wet but this is only minor. We were on the 7th floor with a view of the pools (and the sea) and we had a great view of the entertainment stage as well. My Parents had a room the other side and a view of the Sunny Beach Fairground, unfortunately the loud music went on into the early hours and they found it hard to sleep so I recommend a pool view room if you would be affected by this. Pool Areas - There were 3 larger pools and 2 of them were quite deep, the other was a good depth but always very busy especially as we had 30 degrees + temperatures so everyone wanted to cool off. Inflatables were allowed though and there is a lifeguard at every pool. Sunbeds are easy to get but a warning if you try and put your towels on them and leave them as they come round and take your towels off because they don't allow you to reserve them. Restaurants - There are 3 main restaurants, 1 in each building with outdoor seating too plus there is a chinese and indian restaurant too. No booking necessary just turn up. We did eat in the chinese and they did cater GF with rice noodles etc which was great but it was a strange concept as you cooked it yourself in a pot on the table. Probably better suited for couples as we had 2 pots on our table of 10 so it took ages for everyone to cook it. They were very good at showing me what I could eat and I cooked mine first so there was no contamination. The indian was also nice and they labelled everything so it was easy to see what I could have GF. In fact all the food in the restaurants were labelled and I was so glad as I don't like bothering people to show me what I can eat, it meant I could look at the labels and get what I wanted. They even had gluten free rolls at each meal and a small fridge GF with other delights clearly labelled. The snack bar was brilliant, I could eat the hot dogs, burgers and chips and the nice guy who served there said he had gluten free bread there if I wanted it! There were two other things worth mentioning on here that we hadn't seen before at an all inclusive hotel and we have stayed in a few - firstly the keycard

Went here with my familiy last week. All over a great hotel, and we would definitly go again. + the animation team is GOLDEN. Really, they were amazing - so investeded in the kids and the programs. They went all in, in every activitity every day. Did I mention the kids? I am so grateful for each and every one of them (though we got closer to some of course) and how much and hard they worked to make my daughters week perfect. She (7) cried the whole night we were leaving, cause she got to care for them alot. + both the security and service is good! The hotel is BIG and it could be easy to get lost or feel insecure. But around every corner there are someone eager to help you find your way - and never was I scared of my children. There were guards in every pool and on the slides, who actually was showing attantion! There were also a guard at the gate facing the street who made sure that only guests came in. + cleanliness in the restaurants, by the poolside and general outdoors was good. Somebody, many actually, were just floating around (i did'nt even see them all the time, my trash was suddenly gone!) and cleaned up all the time. The trashcans were never too full either. + location is just perfect. ÷ We were not really that impressed about the cleaning of the rooms, but it wasn't so bad that we felt the need to complain either. ÷ it is insainly crowded in july, specially in and by the pools. You had to be up and out before 9 am to get a sunbed facing the sun. (Not that it was any problem for us.)

We've been to Sunny Beach twice in 2 years as a family. We stayed in Aqua Nevis last time but wanted to try a hotel with a higher rating so we opted to stay here this year. Let me start off by saying the rooms are fabulous, and communication in regard to booking was brilliant. But that's where it stopped. Most of the staff have cannot understand basic English, for such an expensive high rated hotel, I would expect staff to at least be able to answer basic questions or at least just be friendly. No one even spoke to us at all, we tried to get involved with the activities and the staff had no clue about the games or where they were located.... animation team were rarely even seen, compared to Aqua Nevis where every person we spoke to, had the best time ever, because of the hard work the staff put in to making people's experience unforgettable. All except Papi (Melia entertainer). He was the only staff member who made our stay worth while. So professional, so friendly, made a huge difference to our experience in this hotel. Please understand the importance of how someone like Papi can make such a difference to someone's holiday. More people like Papi are needed here, please pass on our thanks.