Sunderland City Centre

Staff are really friendly both trips I've had here. The food is really awful, there's been huge cost cutting on ingredients, I wished I'd got a Greg's bacon sarnie instead and saved money tbh. Amazingly the thermostat in the room/heating only works from late evening; I was pretty ill while away so some heating would have been nice especially in January. The room wasn't cleaned after I asked which was a bit irritating, and I had to wander around to find someone to ask - pretty nifty tactic insisting guests ask for a clean but not having a manned reception. It's cheap, but I'll be looking for other places to stay. Not the staffs fault really - poor quality food, policy decisions on heating and cleaning resourcing to save cash. I might try another premier inn elsewhere to see if this is standard or this particular hotel wasn't good, but my visits here have genuinely put me off the brand.

Really comfortable room. TV, air con, tea and coffee facilities provided. Good size bathroom. Would definitely stay here again. Breakfast was really good. Plenty of choice. Every member of staff I spoke with were really friendly and very helpful.

Brilliant stay. Well looked after by all staff apologies I'm terrible with names but all bar staff and reception staff are first class. To be greeted by your first name when you come down for Breakfast is brilliant. Breakfast made by Lees fine hands was outstanding. Well worth a visit.