The Cascades Hotel at Sun City Resort

family friendly. Everything you need under one roof. Food items is costly and no halaal meat nearby. Would advise to take your own meat. Shuttles run 24/7 with a 5 min wait. Great facilities! Waffles need to be improved. Service at the hotels and vacation club is 9/10. Make sure you tip

Visited Sun City first week in January 2025. Stayed at Cascades, rooms are old and tired. Top shelf of cupboards very dusty and it shows that cleaning is superficial. Bathroom had a smell, shower doors also not cleaned. Would not recommend staying at the Cascades until it has been revamped. Great breakfast though.

I booked a 2 night getaway for my husband’s birthday. We have stayed at every property at Sun City excluding Lefika. Our last stay 2 years ago was at the palace. I had high hopes for Cascades however the stench permeating the hotel is disgusting. I think it is coming from the lake that has not been cleaned for months maybe years. We stayed in room 219 however as you enter floor 1 where the Peninsula restaurant is situated. This is where the buffet breakfast is served. The smell permeates the entire floor 1, 2 and parts of 3. ( I did not walk through the rest of the floors Only one diffuser in sight on floor 1, there are 2 lounge areas which cannot be utilised due to the stench. We booked a family room, a sleeper couch for the kids which caved in during the first night. I complained the next morning only to discover that evening the sleeper couch was shortened somehow and my son did not fit on the couch. Whilst the breakfast was great and the service by the staff was great, I wonder if the General Manager walks through the hotel and enjoys the smell of his hotel. The stench even seeped into our room. I have to mention that the family room is very spacious in comparison to others I have booked in the past.

Rooms are are old and dingy. Photos on the website are of refurbished room but most of cascades is old. The family room can barely fit the bed and sofa in it. Check in was 2 but staff couldn’t give keys until closer to 3. Seems badly managed as house keeping constantly coming and going from room to finish things. Our sofa was broken so had to have a mattress on the floor for kids to sleep on.