The Cascades Hotel at Sun City Resort

The Cascades Sun City hotel advertises itself as 5-star, but our experience was anything but. The bathroom was dirty, with a persistent foul odor from the toilet despite daily cleaning. The shower was blocked and caused flooding, and by 6 pm, both rooms we booked had no hot water, leaving us unable to bathe. The wall-mounted phone charger was broken from the beginning. The rooms are designed with shared balcony access, allowing guests from other rooms to enter your space. On our second night, the neighboring guest was loudly talking on our balcony right in front of our room, disturbing our sleep. When we contacted security, they couldn’t reach her since she was outside on our porch, so they had to enter through our room to address the issue. The problems didn’t end there—poor soundproofing meant we could hear loud music from outside late into the night. For a so-called 5-star hotel, the experience was shockingly poor.

Exceptional friendly staff i enjoy my stay i am looking forward to visiting you again holidays spending my quality time with family is sometime i always look forward ti

Cascades remains the worst hotel at Sun City year after year. We didnt physiclly stay there this year because having a kid, it really isnt suitable . So why the bad rating? Simple hospitality, it has none. We went to the greek restaurant Maltos by the swimming pool, spent a fair amount of money. The food was average. My daughter wanted to swim i the pool, the pool watchdog jumped into action and said my daughter (6 years) was not allowed to swim because shes not a guest. Well guess what Maltos I will never eat there and cascades your hospitality ia by far the worst at sun city.

We are regulars at Cascades. The hotel is near any activities we like to attend and restaurants to dine at. Family room is specious. Good soundproofing. Only one exception: rooms above the Luna bar might not suit guests who going to bed 20:00. The noise from the bar's terrace continues till 23:00 or longer on weekend nights. Bedding is excellent. Bathroom has shower and bathtub. Very nice decor. Breakfast restaurant has a dissent variety of choices. Pastries are of a very good quality. The hotel staff and its manager Daniel are so professional and work miles to accommodate your requests. Thank you agin. we will be back!