Artotel Cabin Bromo

We recently stayed at this hotel and had a mixed experience. While there were definitely some highlights, there were also a few disappointing aspects that affected our overall stay. One of the standout positives was the friendly and welcoming staff. Everyone we interacted with was polite, helpful, and made an effort to ensure we were comfortable. The overall service was good, and the team seemed genuinely eager to assist. The food at the hotel’s restaurant was excellent. Every meal we had was delicious, however, we encountered an issue with breakfast. Due to unexpected traffic, we arrived late. We asked if some food could be set aside for us, as we had prepaid for breakfast. Unfortunately, we were told that this request should have been made the night before, which was disappointing and left us feeling a bit let down. The room itself was smaller than it appeared in the photos online, and we were surprised to find that there was no heating or cooling system—just a fan. Additionally, there were old stains on the bedding, which gave a less-than-ideal first impression. The hotel has a great view from the top, but unfortunately, the weather didn’t cooperate during our stay, so we weren’t able to fully enjoy it. Overall, the hotel has potential, with friendly staff and great food, but there are areas that need improvement.

Really great location and views. Staff were very friendly. Room was less modern than expected. No AC for example. Hot water ran out quickly. Would recommend for the view overall. Better than most accommodation alternatives in the area.

Limited hot water for shower but overall nice hotel for healing