Microtel Inn & Suites by Wyndham Sudbury

Hotel was very nice and clean. Pool and hot tub were also very well maintained. First day for breakfast was decent and server was nice but on the second morning item spots changed and when you asked the server on that day this one wasn’t very friendly and it seemed like an inconvenience to ask for anything. Everything else about this hotel was great and we would book again

The hotel itself is nice…..the rooms are not very sound proof though. We were kept awake most of the night due to a party next door which went on from 2:30am to 5:30am. We called front desk twice and I filed a complaint with the hotel before leaving and outlined our experience with the Manager through an e-mail request from her for further details a week ago yesterday. I have not heard back from the hotel. That’s why I had not responded to the survey yet.

Walked in & the young lady (forgot to ask for her name new hire) explained that the manager was just with another guest & she hadn’t been there long enough to check me in, which was fine. She was incredibly courteous & had me fill in the paperwork needed instructing me incredibly. At that time the manager came back & seamlessly checked me in. Kudos to the first young lady & I seriously hope this location holds onto her as her customer service skills are phenomenal! I have been in the same kind of business for almost 30 years & skills like this are incredibly hard to find. Great job!