The George & Dragon Hotel

My partner and I have stayed in long melford at another hotel down the road many times ,but thought this time we would have a change and give here a try .we had been driving for 6hours so thought we would book here ,I used my debit card not a problem all went through.on arrival we were welcomed by a young woman to be then asked she needed a credit card to book in ,we thought she was joking no she said you need a credit card but I don't have one ,she said anyone's will do ,we were so shocked ,we were then told we couldn't stay ,so after a 6 hour drive we had to find another hotel .we were told it's in the very small print .Never heard of this ,after reading the reviews glad I didnt stay .

Friends told me to check this place out. I visited with a few friends and this place is referred to as a hotel more like a below average B&B. Had lunch there with a few friends and the food was not that nice to say the least. Will not be going back there that is for sure.

Had my uncles 80th birthday here 24 people to celebrate, the food,ambience and staff were lovely, bar area good . But accomodation very tired looking , the hotel had heating issues on arrival to which they told us , had to all get ready in one room (8 of us ) , said issues would be sorted , most were , but our room no electric only main light worked, heating didn't TV , power points , could not use kettle , bitterly cold to . You need to deep clean rooms and freshen up as upstairs really lets this lovely place down , I shall not be returning or recommending the accommodation..

When my Mother spoke to this Hotel to book rooms for our family get together She asked about cancellation and was told that this hotel has a no refund policy but they would be willing to move to another date and this seamed reasonable. However when my Father was taken seriously I’ll into Hospital it had to be decided to postpone our Family gathering and my Mother called the Hotel to inform them that under the circumstances we would like to move our Booking. We were told this was not possible. That Day they took the full £558 from my parents credit card I emailed them asking them to honour the agreement and they replied they were only willing to allow a 50 % discount on a further Booking The attitude of this Hotel to its customers is absolutely disgusting and don’t deserve to succeed in this business.

Hotel rooms were OK, but main light didnt work, but the bedside lamps did. Our travelling companions had the opposite. Beds could have done with replacing as a bit rickety. Breakfast was the fun part being moved FOUR times. We sat on one table only to be told it was reserved (Despite no sign to show this). So we moved into a table in the bar area & went to get coffee. We returned to find another couple sat there, so we went to another table. We were then invited to sit at the original table in the restaurant area only to be then told after moving it was in fact reserved so we went back to the table we had just been moved from. Breakfast itself was very nice, but despite specifically requesting one without beans, he still came out with one with. So I had to wait again while my partner ate for him to return with one without. It later transpired that the table was reserved for a 'regular' customer. Which as they pay the same as everyone else should not be given preferential tratment to the detriment of other guests. I wont be returning

Young staff helpful and cheerful. Older ones had more a take it or leave it attitude. Room shabby dirty nets curtains and mould around window. Bed itself and carpet clean enough, bathroom ok, but room needed a deep clean and lick of paint. Not that expensive so if you don’t expect too much , you won’t be disappointed.