Subic Bay View Diamond Hotel

The location is good and nice. Nut some of the amenities are quite old but still manageable

If I can give diamond hotel a 0, I will do that. Very terrible customer service. The only good in this facility is the guard. - We checked in Feb. 10, and they didn’t even disclose that there’s a bar downstairs that’s playing loud music until midnight. We want to rest but we can’t coz we can hear it up to 4th floor. - after we checked in we went out fir a stroll , when we come back , front desk said that they can’t give us another key coz there’s already one that’s made , but their supervisor accidentally bring home our room key. So everytime we need to go inside our room we need to wait for them to open our room for us, which is time consuming. - next we asked for additional pillow and blanket, but they want use to pay P100 for pillow and P150 for blanket. I told the front desk that I’m just going to use it, I’m not buying it. - their phone is not working , so if you need to reach the front desk, you need to go downstairs and ask them personally. But they can’t help you anyway. Everything will be charged including another key. - A/C unit is so low that your feet will be get all the air but the room is still warm. Just beware before you check in this hotel. Ask first.

The place is near to pier one and skybar which has loud music till 2am. I was on the 5th floor (top most floor) but the music still penetrates the room. The breakfast included was not buffet with very limited choice (4 choices only). The coffee served was without creamer. The tv doesn’t have remote (had to ask for it) but turned out to be useless because they do not have movie channels anyway. I also had to ask for bathroom tissue upon check in. The soap was hard and seems to be more chalk than soap. Even the toothpaste doesn”t taste like toothpaste at all. The plus side is i like the king bed. Though had to request for extra pillow which had an additional charge.. Stayed 2 nights and upon checkout, they were charging me with penalty for having cigarette smoke in the room which was preposterous since we did not smoke in the room. I went back to the room with the housekeeping to challenge their accusation and they said they checked a different room and not mine. Not woth all this trouble. The view was nice which was the only upside to staying here.