Sunway Resort Hotel

Enjoyed our staycation here! Definitely hassle-free with lots of activities to do in the hotel. Super convenient too, just a few minutes’ walk to the mall. Highly recommend for families

I booked 3 room x 2 nights for my brother’s birthday celebration and we had really enjoyed our stay at the hotel. Service is top notch! Moses have helped us with the luggage when we were arrived. Thiban at the receptionist desk who served us was friendly and tried his best to accommodate our request. The check in process was smooth and quick. We also received a delicious birthday cake which brightened up our stay. Kids were excited to play at the kids club and swimming pool. For adults, there’s gym and sauna facilities. Hotel is connected to shopping mall which is great for shopping and eateries. The room is spacious comes with big TV with screen sharing and a magnetic wireless charger, a big plus for those who want to watch the show on their own choice and people like me who forgot to bring phone charger. Breakfast has abundant food and variety of choices. Nasi lemak is the best. Just the hotel didn’t provide free parking, you need to pay MYR15 per day. Other than that we were satisfied with our stay. We would definitely come back again for staycation.

Clean and nice rooms. Breakfast is good. Will definitely come again. Staff service is good because got free upgrade room.

Everything is good. Only few things i would like to highlight and make this hotel more perfect. 1) during breakfast time, its too peak and too much people. Everyone have to queue up in order to go in enjoy the breakfast?? This is 5stars hotel. Why still need to queue up more than 30mins.? And the situation very messy. The queuing line from the entrance restaurant until outside. (Swimming pool area). Middle queue also with lift. People go and back. Very messy. 2) management please solve the issue. As a hotel guest, i felt like “what? I spent so much money to stay, but breakfast have to wait and queue? 3) before settle the above issue, please arrange manpower to handle the crowd. Because many of them cut the queue. Make others guests so unfair and unhappy. 4) the restaurant breakfast also not so good. Please look for more various of foods. 5) swimming pool also very dirty. Dirty is not the water. Is the dirty thing under the water. OhmyGod. 6) last but not least, so far the staffs services is very great.

We went there to celebrate my girl's birthday and requested for a birthday cake which made my girl delighted and free parking for my sis in law drive to visit us, thanks Lau Ying! Since I have a baby and toddler to care so we aren't going to Sunway Lagoon as the resort wateradventure is suffice for my kiddos. However, the playground has mosquitos that bite my kiddos and me. Hope the staff can check on this. The buffet is wide spread but isn't up to my standard. I love good food so we had our breakfast and dinner at Gordon Ramsay, it was good unfortunately my hubby seem to suffer food poisoning from the dinner. One morning though we were before 10.30 am but was considered late for breakfast as kitchen closed at 10.15 am, the staff just smiled and said sorry you were late and there was nothing she could do. My hubby was still recovering and was pissed at her attitude while I was handling my two kiddos too so I had to feedback and appreciated Mr Saranam assisted us. Too bad they didn't have their sea bass and cod as it hasn't arrived for a week but Wellington isn't up to par. Maybe it was due to halal so do not expect the same to their usual wellington. Breakfast, lobster bisque, broccolini and fries were good. Mocktails missed it's mark. Wonderland is good for younger kiddos, yet to try the gym, steam/sauna room. The top of the bed slim build in shelf has a big ear wax, so I had to clean myself. The remote controller need a change batteries but it was screwed in so we don't the change. The floor lamp isn't working. The toiletries pumps have been over pressed so it takes some technique to pump it out. Water temp and rainfall shower is great. The bedding is not your usual hotel such as Simmons type and pillows are sunken to the bed surface even though asked for hard pillows, they are way overused. Hence, I could not get a good sleep throughout my stay. However, the facilities, services and convenience is a major plus factor and will come over with my fam next time.

Was too crowded, breakfast area same but I revert to the Lobby floor restaurant and breakfast a la carte was good. Check in/out a bit slow.. To recommend for leasure and family travellers.