Hotel Izgrev Spa & Aquapark

酒店房間寬敞明亮，在湖邊，有免費停車場。早餐不錯，離市中心約遠一點，如果是自駕，住在這裏就很好。服務員都不錯

The rooms have not been cleaned every day and the towels have not been changed. On top of that the person at the reception, when I asked why they didn’t clean our room, answered: you should clean it by yourself. And this a 5 stars hotel??? At the shower we hardly had water pressure because the hose was torn. These are just a few of the problems we had there

We have just returned from an 11 night stay at the hotel as a family. Overall, our experience was very positive and the whole holiday exceeded our expectations and there is a lot to love about the hotel but it is let down by a few things. On the positive the hotel is in a beautiful location by the lake and the view from our room was stunning. The room itself was better than we had expected and it was great that as a family of three we all had a proper bed, our experience is often rooms have a sofa bed as the third bed. However, the room cleaning could be better, the beds were made and bins emptied everyday but it seemed like not much else. I dont think our sheets were changed at all, The breakfast was as expected with the usual choices, though strangely no toaster?! The water park is excellent, we all and in particular my daughter had a great time here. Ive seen other comments about lack of lifeguards and health and safety which while true didnt seem an issue. It did get busy with outside visitors in the afternoon but always found a sunbed. Our only complaint was about other selfish guests who kept the rings for the slides by their lounger or in the pool while children waited for one to go on slides. The staff did what they could to stop them but it was an issue. The lake itself was also lovely to sunbathe by and swim in. The main negative about the hotel was its lack of facilities/activity on an evening. It's isolated location mean there isnt really much within walking distance (there is a bar and a couple of restraunts but you cant walk back on a night) therefore the hotel really needs something on a night but we found the hotel lobby bar was shut for entire stay meaning you had to go to the resteraunt to get a drink and bring back, the pool and table tennis tables were also broken. This and the lack of entertainment meant the hotel seemed like a ghost town at night and so you had to get a taxi to town. A final strange and negative thing was that although there is a small shop on site it did not sell any drinks at all which i guess is to make you buy them from the bar but to not even sell larger bottles or even water is something i have never experienced before.