Rbs Hotel

Extremely rude Indian man. I rang up to ask about parking and instead of helping guide us to the hotel, he was very impolite over the phone. When we arrived at the hotel. He made us feel very uncomfortable and rude again. We left and didn’t even want to stay because of how uncomfortable the Indian man made us feel!

I spoke to the manager by phone the morning of out arrival to confirm that we had booked three rooms for 5 guests, and that we could not share beds, as we are work colleagues. The rooms booked were a triple (for 2 people) a twin (for 2 people) and a double (for 1 person). All this was made entirely clear in the phone call. Our booking was made on the understanding that we would be arriving to check in between 11pm and midnight. As we were on our way, the manager phoned to ask where we were and why we had not checked in by 8pm. On arrival the manager was rude, surly and obstructive. After we checked in, we found we had been allocated 2 double rooms and one triple (set up for 2 people). When we pointed out (AGAIN) that we could not share beds, his only concern was that we should have checked in by 8pm (impossible owing to our work, and, as previously stated, our booking was made with the stipulation that we would be arriving between 11pm and midnight). He also claimed that I had told him that morning that 2 doubles and a triple (set up for 2 people) was what we needed, which is entirely untrue. When we suggested that we would be willing to split one of the double beds down into its two component singles and make up the two singles ourselves, he told us that was impossible as there was nobody there to do it and it was impossible for him to provide us with the required bedding. Such a rude and obstructive person has no place working in hospitality. He makes Basil Fawlty look like Santa Claus. Avoid this appalling excuse for a hotel.

Very accommodating and reasonably priced hotel stay. The staff couldn’t have been any nicer and apart from some our room needing a touch of paint we absolutely loved our stay and would happily go again. Great continental breakfast available in our room, powerful hot shower and comfy beds.

I haved stayed here many times on my own and never had a problem untill thursday upon check in he demanded he wanted a copy of all my details on my card as proof of id got snotty when refused and than excepted else he refused for me to pay card and made me go to the cash point to pay cash he took three nights payment for one night to be aggressive rude and completely out of line over the silliest of situation it was a rubbish bag that started it i quote he said things like the rubbish stays in your room and thats way to much rubbish for to people aggressively than had a go over to glasses that were used as he didnt explain the rules they had to be washed in the room kicked me out for no reason and mid disagreement goes do you think i care when you only payed £150 and than further through the disagreement saids i can get and will get a lot more for that room and continuously for nothing telling me to get out i rung for further assistance but its classed as a private matter i tried reasoning with this horrible man but was horrible excuse after excuse meanwhile we had to sleep on a bed that wasnt changed from the last person and had to wipe everything down before using it never have i ever had this experience before let alone im now money down and havent even had an adequate service i also had my 8 year old daughter with me who had to endure all of this to

Avoid at all cost this place is diabolical And as for staff I have no words allowed to be posted to describe the herendous service and treatment received We was abused verbally and intimated. We left .

It’s worth a very good rating as it really doesn’t cost very much and it was perfectly fine for a hotel to get my head down for a night. The room has a big bed, fridge, kettle (coffee tea biscuits) tv. The bathroom was quite nice and there was parking. For the money you can’t ask for much more