Premier Inn Stratford-Upon-Avon Central

Room was very smelly and there were used contact lens on the bed side locker. At a guess I would say that someone had just been in the room as it was stuffy and smelled. We checked in late and didn’t complain at the time as it was late. The tv remote did not work. The staff were friendly

The hotel is in an excellent location just 10 minutes easy walk to the river or town centre and all its restaurants. There is no parking or pull-in to take bags out of car though a street nearby has a few spaces usually for a brief stop. Access is very difficult as reception and rooms are up numerous steps. There is a very slow lift you can use if needed. This is particularly hard with luggage. The hotel was very short staffed on arrival and there were no towels or shower gel in the dispenser in our room. The internet was very slow and reception in our room kept dropping out. On the positive side, the room was large and well furnished with plenty of storage and the usual excellent Premier Inn bed. The bathroom was good with a powerful shower. The room was very quiet and we slept very well. Overall, we love Premier Inns and this had many positive features - let down by the access difficulties, lack of parking and internet.

Check-in was a shambles. As seems usual in my experience, the self check in screen didn't work. So, we queued at reception for 20 minutes only to be told the room was not ready. The receptionist implied it was my fault for booking the type of room of which they 'didn't have many'. We went for a walk and came back an hour later. Now we had to queue at reception for over half an hour to be told the room still wasn't ready! When we finally got in the room, the queue for reception was snaking out the door.

I stayed here for my mum's birthday in February 2025. I treated her to a night away and booked the Premier Inn as I've always had a great experience with them.  However, I was beyond disappointed with this entire stay.  My mum struggles to walk too far but doesn’t require any special accessibility which I told the receptionist about and we were reassured it was just up ‘a couple of steps’ we were put in a room that was up and down multiple flights of stairs before and after taking the lift to our floor! As you were very busy, we didn't make a fuss, but when arriving at our room we were greeted with a terrible smell of drains from the bathroom. The bathroom was filthy, there were bits of dust and hair in the shower, the sink and on the floor, there were bits of toilet roll on the floor and on top of the fact it was freezing cold and smelly, it was so bad we didn't even feel we could use the shower.  The room itself unfortunately was no better. The pillowcases were stained with dirty marks, the mirror and sides were both dirty and there was a random mattress cover screwed up under the bed.  I spoke to reception and requested to move rooms but were only offered a room up even more stairs that my mum couldn't manage. Nobody offered to help us by moving our bags for us or sending the cleaners in to sort it out and change the linen & clean the bathroom. I don't feel that the very basic requirements of a clean and comfortable room were met. Lastly was the terrible night's sleep we had as we were woken up every 10 minutes by doors slamming (I’m not even exaggerating). This has really put me off wanting to stay with Premier Inn again. The second we walked into the building we were met with dirty, torn carpets, posters hanging off the walls, a completely empty restaurant/bar that wasn’t much cleaner, a check in machine that didn’t work, and a queue of 15+ people to one receptionist who wasn’t the friendliest! It really spoilt our stay.  I would very much appreciate a response and some advice as to how to go about requesting my money back as on check out the manager ‘wasn’t available’ and the staff on duty didn’t seem at all surprised but said they didn’t have an email address for the manager! I’d seriously consider your options before booking here!

Me and my girlfriend stayed here for Valentine’s Day and I must say we were very pleased with our experience. Thankyou to Jack, Fiona and Amalia for making us feel extremely welcome and for looking after us during our overnight stay. We even got treated to some delicious Valentine’s chocolate aswell. Will definitely be back here! Food was also delicious 👌

As the title suggests, we had a very enjoyable stay here as some Premier Inns are hit or miss but this one was a hit. Camilla checked us in and was one of the best staff members anywhere we’ve stayed, she was so helpful and just a wonderful lady. Room was decent, tidy and was clean. We had the £21 deal which included 2 course meal and breakfast and it was throughly worth it (except the breakfast orange juice) which was vile. Another little niggle was the lift that was painfully slow and you had to keep your finger on the button all the way but it shouldn’t take away from a good hotel which is ideally located. Camilla and her boss are a credit to this hotel.