Premier Inn Stratford-Upon-Avon Central

Room not ready and found used and not cleaned. Alternative room was dirty, dusty and bed sheets had blood stains on them. Food standards were good, hotel seemed genuinely understaffed, staff at reception had to cover restaurant whilst trying to deal with new guests. Area of room in hospital had a bad smell also- throughout!!

I was initially concerned about the standard of the room due to lack of reviews and a negative review previously about a dirty room. However I must say I was pleasantly surprised, ok it doesn’t look the most attractive from the outside and the initial stairs up to reception don’t give the best first impression, the carpet is a bit torn and it generally looks a bit shabby but once in reception it looked like any other respectable premium inn, the staff were very friendly when helping us with check in, we were in one of the newly refurbished rooms and it was really lovely, very clean and spacious. The only other things I would note is that the hair dryer isn’t particularly powerful so perhaps consider taking your own if you have long/thick hair. There was no shower seal on the the shower screen glass panel which meant water ran through the gap and on to the floor meaning we had to use extra towels to mop up the area afterwards, and some of the breakfast items the next morning were fairly cold even though they had been under the heat lamps, the food hadn’t been sitting for too long either as it was a quick turn around from it being cooked to getting on the people’s plates so maybe the heat lamps need checking? Another family next to us also pointed this out so we knew it wasn’t just us. However all food was enjoyable and the continental items were topped up promptly by staff who were doing a great job. Overall, we had a really pleasant stay and would definitely return to stay in one of the newly refurbished rooms, the location is great we parked at a local car park overnight and the cost was fairly reasonable.

Excellent location very close to the riverside and town centre. We parked on the leisure centre car park about a 5 minute walk from the hotel. Reception is up some stairs where we were met by a very friendly lady who quickly got us checked in. We'd booked a Premier plus room which was on the 2nd floor, yet more stairs! There's a small lift by the front door up to the reception and another lift in the centre of the building. It's all a bit odd! The room was perfect. Newly refurbished by the looks of it and spotlessly clean. And of course a comfortable bed and pillows. I would have scored 5/5 but for the confusing layout and the amount of stairs.