Henry
12 tháng ba, 2024
The cleanliness of the hotel was superb! However when you put two 16 oz bottles of water in the room and say that they are complimentary, and then you are charged $6.00 at the end of your stay is deceiving!! When I called the hotel about this problem the desk clerk was very rude and said the water was free to hold star members only! They should have said This on the card that was on the bottles of water!!! It was misleading and I am sure I am not the only one to complain about this misrepresentation of the fact!! I could have purchased 3 gallons of water from the Walmart right around the corner, if I had known I was going to be charged $6.00 for two 16 oz bottles of water! It was a gross misrepresentation of the facts and I would never stay at this hotel again especially with the rudeness of the desk staff!!! Unsatisfied customer!!
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