Pyramid Hotel Zanzibar

I booked for 3 nights, but I left right after checking in. Upon check-in, there wasn't a welcoming attitude; we had to guide the receptionist through the check-in procedure since she did not seem to know what questions to ask. She did not cross-check anything and didn't even know whether we had paid for the booking. We then were sat before the receptionist left without telling us where or what was happening. After a few minutes, she returned to take us to a room where the toilet wasn't working, not hot water and a pair of slippers in the room. The building looked unkept, dirty and old; we left right away to look for another hotel, as we returned to check out after an hour the receptionist laughed when then kept us 20 minutes to take tax payment from us despite the PDQ machine not working due to connection whilst making inappropriate comments. We asked for the GM's name and email address, to which she responded, "I don't have that information." After asking a few times, she gave us a fake email address. Avoid this property as is the worst you could stay in Stone Town, lack of service and unprofessional staff. We even found her with a male at reception both with their feet up chatting as if they were at home.