Premier Inn Stoke/Trentham Gardens

While the rooms were clean, the bar was sticky as were the tables. The cigarette bins weren’t emptied and one consequently caught on fire. The fire was put out but the bins remained full. Clean the bar and tables as everyone was talking about how sticky everything was. Other than that, great staff, clean room. Trentham Gardens right opposite the hotel is beautiful and definitely worth a visit.

Always love the cleanliness of premier inn and the comfort of the bed…we have never been let down yet…we arrived on Saturday and the parking was horrendous…would never arrive on a Saturday again…we had an issue with the tv but staff member sorted it.

On arrival in the room I was allocated, the heating system was inoperative. When advising the Duty Manager - Will - of the problem he managed to switch me to another room which was perfect. This despite the hotel being "full". This message is to not only say Trentham Gardens Premier Inn is very good but the management are very professional.

Very poor beds, very small and also uncomfortable, air conditioning on hot the whole time made sleeping hard work, premier plus room not sold as seen Lift was broken, and hotel had cosmetic problems, rough round the edges. Needs improvement

We stayed overnight after visiting the Trentham Gardens festive light trail and what a good decision it was. The rooms have been refurbished and are large, modern and only a short walk from the Trentham village with free parking. We chose to eat dinner and breakfast in the Trentham village instead of the hotel restaurant which again differentiated it from a normal Premier Inn visit. Looking forward to staying again in the future.

Hotel was lovely and clean, we had 3 rooms due to big party of us. Which were all together too. Only thing that let it down was breakfast in the morning…the lady in charge (don’t know her name) dressed in a suit separately to the others so guessing she was in charge was very arsey and rude huffing and puffing when we asked for a table for 9. She tried to refuse us entry due to them being busy in the restaurant. They eventually said could go in after much hassle but refused to pull tables together to let us all eat together, we had to sit separately.. although there was plenty of room to pull table’s together. I get the feeling she couldn’t be bothered to pull tables! Later I made a brew and found the milk was off (lumpy) and got sighed at for asking for it to be changed! 🤦🏼‍♀️ rudeness at it’s finest!!