Royal Gardens Apartments

I don't even know where to begin with this after the extremely stressful week we have had with this company. We stayed at the apartments for 2 nights in October, and while they have great potential, it is clear they are in need of much updating as all furniture and interior is extremely tired, stained and overused. The mattresses are uncomfortable (to the point where my partner had to sleep on the couch), cobwebs around the place and generally just quite shabby which can be seen from numerous other reviews. We did however let this go in order to enjoy some time with friends who don't often get together A week after checkout, we were informed that our security deposit of £1000 was not going to be returned, apparently due to 'damage to the contents and an unreasonable state the apartments were left in'. Firstly, I would like to confirm there was NO damage to the apartments at all, except some marks on a couple of the bed sheets as a result of fake tan / make up. They also highlighted a tiny bit of blood on one of them... god forbid someone cuts themselves shaving or starts their period. Apparently as a result, this was a 'biohazard' and they had to get specialist cleaners in and replace all duvets / pillows / duvet covers / mattress protectors and one mattress. Considering there are multiple reviews across many different sites stating numerous stains already on many of the beds... we feel we have been personally victimised. The next point is quite embarrassing, frankly it feels like a violation of privacy, and that the owners are putting shame on consenting adults for practising safe s*x. They stated that they had went through the bins and found a condom wrapper, which caused extreme stress to their staff members and that they expected us to apologise for 'putting their team through this very unpleasant situation'. They also complained about a clothes tag being left in one of the beds. Surely as a company, like many other hotels / serviced accommodation there is the expectation that on occasion bedsheets may have some marks on them after a large group stay. Having worked in the industry for many years, a simple boil wash / stain remover is common practice. In this instance, it seems like they did not even attempt to clean the bedding and just decided to purchase new items instead. I would like to point out that we ensured to clean up prior to departure, take out all bins and empty the dishwasher in order to leave the place in appropriate condition If you want to spend £1400 on a 2 night stay at a run down, tired apartment just to then get stung with an additional £1000 in "damages", by all means please go ahead and book Royal Garden Apartments.

Absolutely disgusting company and apartments, stole 1k deposit from us! I'd avoid booking at all costs, one look at the reviews and you'll see why. Beds and mattress were foul, stained and marked with a dreadful smell on our arrival, place over all was extremely dirty, then to top it off, two weeks after our stay they contacted us stating our deposit was being kept due to stains on mattress that had to be replaced. They proceeded to send us pictures of a clothing label, marks on the bed sheets of girls fake tan and previous stains which were clearly there before our arrival and stated they required 15hrs labour to clean up. Claiming £1000 plus to cover the cost of new mattress. Disgraceful!!!! Terrible apartment, terrible business and absolute thieves! Save your money and book anywhere but here! We will be seeking legal advice over this company, strongly advise everyone to avoid this disgusting apartment

We stayed in the Victoria apartment- beautiful building and location. A little tired but clean. Unfortunately the Hen Party weekend in the flat above was very loud and not much fun to listen to in the evenings. Think they had a brilliant time however!

Avoid. Horrendous customer service. Door code stopped working on 2nd night. No way to contact company out of hours, tried to phkne *********** but no help. How can a comapny operate without guidance outside of how to contact them of any issues. Had to wander streets to book another hotel at 11pm in rain. Beggers belief. Avoid at all costs