University Inn & Suites

The room door stuck from the pool humidity, the security doors were unlocked and propped open, the room was dark and damp like a cave, the parking lot flooded at one end, the shower had brown smears on its wall tiles, the bed sheets and blankets had stains, and the mattresses were so worn the material was fraying. I stayed four nights and the room was only serviced once, and even that was just to drop a handful of towels on the counter. The remodeling being done is shoddy. The switches in the bathroom were loose and the plate was missing screws. Someone had gotten paint on the TV screen. The room phone was missing most of its buttons and was unplugged when I arrived. The window curtains were minimal so light from the parking lot kept the room almost as brightly lit at night as the pathetic room lights. The gap under the door was large enough to put the tip of my shoe under it when the door was closed. This place is a cesspit.

The hotel Overcharged me over $1,000 dollars. I stayed there one night. They did not give me my receipt until weeks later (via mail). They have since only reimbursed me $900 but still owe me $196.00. The staff was very rude and unhelpful and good luck being able to get ahold of a manager. You will just get the run around of excuses. 1. They aren't here now but I wish they were 2. Call back tomorrow (Saturday) at 7:00 am and a manager will be there then - call back and instead get a rude employee to talk to.

Absolutely the worse place I've ever had to endure a night at. The night started off with me having to complain to the front desk about the people next door to us being loud. First call to them was at 1:00 am then 2:00am and when I finally had it with all the noise at 4:00 am I demanded another room. Jeremy the front desk worker was very rude and unprofessional and had told me I should just stay in the room since I was checking out at 11:00 am anyway. After a few choice words, he finally gave me a key to another room. I finally moved to the room with my two young grandchildren got settled in and was woke by fire alarms. No one came to tell us what was going on and we finally got worried when the fire department showed up. I opened the door and realized the whole 1st floor was covered in smoke. I had to grab my two young grandchildren and try to find an exit out and still no one around to tell us what was going on. I called the next day and demanded a refund and was told the owners would give me a call back. 2 weeks later I'm still waiting.

We arrived and the outside looked NOTHING like the online pictures! The inside didn’t get any better! Towels all over the floor catching the rain coming in from the roof. The check in desk was a card table and a laptop! There was NO HEAT! This was definitely a bait and switch!! When a person did show up to check people in he was VERY rude. Don’t believe the “we are remodeling“ bs. After reading reviews and talking to locals, this has been going on for many years. They said it’s getting worse not better. This place should be condemned! Why it hasn’t been is very surprising to me. OSHA WOULD HAVE A FIELD DAY HERE !! This shouldn’t even get one star but I could post until I rated it.

Upon arrival we found plywood on exterior windows. The reception/check in desk was a folding table sitting in the lobby. Should have ran at this point. Receptionist could not figure out our reservation and called a manager from her cell phone. She was told to give us keys and they would figure it out later. The pool area was covered in mattresses and headboard/bedframes boxes. No chairs to utilze in the pool area. The hallways were packed with more boxes and the room numbers were taped to the door with blue painters tape. Keycard did not work. Waited again in the lobby to have another card issued while the Receptionist tried to check in a lobby full of workers while still having computer problems. When able to get in the room dirt and mold was in the shower. While dust and cobwebs hung out the corner of the walls. Smell. Lets talk about the smell. Smoke!! We were told oh dont worry about the smell. There was a recent fire hemce the plywood on the windows and they were working to repair the damage. So disappointing that hotwire would actually do business with an establishment like this.