Holiday Inn Express & Suites Sterling

Mostly good I would Faber given 5 stats on everything. Except: the nighttime/ overnight front desk person, although friendly when we checked in initially, later sat in the lobby area with McDonald's delivery and both her laptop and iPad up and running, while having both ear buds in. My husband and I were in and out of the hotel a few times, and our family went out to dinner... she never looked up. The first time he walked by her, he didn't even know she was thy front desk person. Made us feel a little weird and uncomfortable, it was unprofessional. She could have at least set up behind the front desk. The pool... the 2 requirements we have when ee travel with kids is a free hot breakfast and pool. The pool was gross. It was a weird color, and as soon as you walk in the pool room, you're hit immediately with a strange smell. We didn't swim at all, and our kids were sad and we were disappointed. We didn't bother asking the front desk lady at that point, because of what I mentioned above. Other than those things, the hotel was beautiful, clean, beds were comfy. Our standard 2 queen room was a bit small. In the morning... the breakfast was fantastic, the morning staff were AMAZING. So friendly, constantly tidying and restocking everything. They made us feel well taken care of.

Our room was very clean and neat. Breakfast was decent and the breakfast attendant was very nice and helpful. Was nice to walk around the small lake right next to the hotel.

It was new, so very clean. The thing that impressed me most was the kindness of all the employees with whom I interacted. They all acted like they enjoyed their jobs!

Visit to Ovid Everything was great except the bedding. It’s wimpy. We enjoyed the big breakfast and the staff!

The room was good but the fan ran constantly for the heater/ air. Hot tub needs cleaning, looks like mold around the edge

2 rooms for a spring break swim trip. Everything was just right.