Premier Inn Glasgow Stepps (M80, J3)

Room was lovely, staff were very welcoming, was checked in by a lovely boy, think his name was alistair. Will definitely be back again⭐️

Clean room, great service. Mike at reception was brilliant at check in, friendly and very helpful. Despite the restaurant not being open complimentary pastries were on offer at breakfast time. Great location just off the motorway and a 15 min walk maximum to the train station.

Lack of information regarding work being carried out at the hotel. I emailed three times regarding the late information there would be no restaurant or breakfast available. I eventually contacted head office with no help whatsoever. I emailed the hotel again to say that I have coeliac disease and would I also receive the free breakfast to suit my dietary needs! No answer, emailed again, no answer I stopped emailing as I realised I would not receive any response from the staff! When we arrived, I asked why I didn’t receive any communication regarding the matter of lack of facilities and the breakfast, the lady was very nice, but could not answer why I didn’t get any communication. I was then told there would be no food catered for me in the morning, so everyone would have breakfast except me! In the morning, I thought I will have a coffee, the machine had no milk, I went to speak to reception but the staff member had his eyes closed with his head in his hands, I binned the cup and left! Such a shame I have visited this hotel in the past and had lunch here with friends, I was told there was an alert informing bookers about the lack of facilities- three couples booked on the same day none of us were alerted to the lack of facilities. There should be a reduction of cost if you can only provide a fraction of what should be offered!