Horizont Resort

Great disappointment! We booked half bored to just to find out that if we arrive at 20.30 there’s almost no food left. What remained was either burnt or cold, and when we asked for water - we were charged €3 for TAP water!!! I asked to talk to the manager, but after the waiter consulted with another employee (no idea who he was) - he came with the answer that the manager was not present.

We stayed in the hotel with a group that tracks in the Tatra area. Our experience was so bed from many aspects: As we arrived to the hotel we had to eat dinner. The hotel had the information about our arrival time but unfortunately the food in the dining room was not enough and the staff were in a hurry to illuminate the dinner. We ordered double bed room and when we entered the room we found that it is twin beds. It was a problem for others in the group. When we ask to get what we ordered the staff in the reception try to said it is what we ordered but we provide them - they are wrong. It is not helped us!! The room is small, the bathroom is terrible. It was a bed smell in the bathroom and the water licked all over when you take a shower. We asked to do something with the bed smell but we didn’t get any answer and non of the staff came to see the problem. When we come to the hotel we got 2 keys to the room. After a day we asked to get a key because we did not find one of it. At the beginning the lady in the reception that was very rude and grumpy said that my wife “was 5 minutes ago and asked for a key”. Of course it was her confusion because her negative approach from the beginning. My wife never been in the hotel reception. At the end when she understood she was wrong, she asked me to pay 10 €…….. When I asked to get a clean towel, I got the answer: “if you want a towel, come down to the reception…” My recommendation is not to choose this hotel.

The food is very good. We liked the saunas, spas, and resting rooms around the spa/pool complex. The location near a forest with walking trails and the mountain view is spectacular.

I have slept there with my family for 3 nights in double room with No. 314. The room is maximally for 4 people. Two persons may sleep on a couch in the room on the second floor (entrance to the room). Other two people may sleep on the first floor in a bed, which is tight and small even for two persons. Both premises of the rooms are also very small when you compare it with standard rooms in other hotels. Air in the upper room is relatively breatheable but in the lower room an air is very badly breatheable. In case you think that you will turn on aircondition you are wrong because there is not aircondition. By that reason you will be certainly not happy in summer time. In case you will choose for a fresh air and you will open a balcony door (only one source of day light) so you will change your mind after a while because a window (on upper floor) and balcony door (on lower floor) do not have any net against insects. After a while you have full room of various local insects and you will decide to sleep in hot and stinky (also from bathroom) lower floor room. In case you have a baby stroller with you so it is a problem because of the room`s proportions. Because of that my stroller was at my car and other guests had there strollers outside at the terrace accessible from first floor. For me this hotel was special because I have never seen a 4star hotel without a room service. This was my first time in my life. They did not make my bed during the whole stay there and did not clean my only one and very small trash bin during the whole stay there. At the hotel you may see wide range of damaged porcelain at room and at restaurant premises. My wife drank at room on first day a coffee and we had that cup untouched until the last day there. We did not have any slippers at the room for the whole stay. The room with No. 314 has the wall with the hotel kitchen and by that reason you can smell everything what they cook at the room. In the night from Friday to Saturday probably in the kitchen there was a huge local staff party from 02:00 AM until 06:00 AM which was really noisy. I call at 03:00 AM reception but probably by that reason they did not find the source of music and loud noises of drunk staff. Wifi at the hotel is terrible, very slow and unstable. The food was tasty but they have really small range of meals to choose when you compare it with other hotels. Overally I evaluate the hotel as too much expensive (like 5stars hotel) with services between 2 and 3stars hotel. This was my first and last stay at the hotel. And I almost forgot that somebody was smoking cigarettes at our terrace when we were at local trip.

Well, how to start this review of this well located so as well equipped 4 star hotel… I don’t want to focus my feedback in a pesimestic way as this hotel is indeed very comfortalble. But there are some “howevers”. First of them is that if you ask for an earlier check in (despite your room has been already cleaned) you are required to pay an extra fee. Second “however” is that the hotel was not fully prepared for a golden week in its main season (between X-mass and New Year) as they did not manged a ski bus for guests (I was said that they normally manage such a service, but due to post pandemic opening they had not had enough time to manage… but I saw that several other hotels had). Last reservation is about its wellness. It is indeed very posh, well equipped (with quite big stainless steel pool, pool bar, several types of sauna, etc), however when you enter it at 4-5 PM, after a whole day skiing, and saunas are not prepared, one can ask whether they really captured the meaning of the words “wellness hotel” with which this hotel is labeled. I think that such experience is not acceptable, especially when this is indeed not a cheap hotel Not to be only complaining, its rooms (at least family room we stayed in) were really comfortbale, food offered within a half- board was very tasty and of very good choice and staff was friendly. Moreover the hotel has a cigar and cognac lounge. In case the occurances above did not happen, I would give my full recommendations and a five stars rating.

We were very satisfied with accommodation in chalet in Hotel Horizont in Stara Lesna. Tehere was big living room with kitchen and dining table, 3 bathrooms, 3 big rooms with stunnig view on High Tatras. Wellness was pretty good, but what was perfect is swimming pool with 33 Celzium temperature. Kids didn’t want to leave the pool. Breakfast and dinner were good, variety of food sufficient. I would welcome more deserts.

The hotel is rather far from nearest town with not much to do in the evenings. Staff was not very friendly, rather strict to the point, not all speak English well enough to serve. Room was so OUTDATED, small, carpets need to be replaces no faciliteis in the room- really disappointing comparing to the hotel lobby and shared areas. Pool area was really good and they also have sauna. Prices are rather high for the dull room you get. Dinner was ok, not more but it is better that you reserve a half board since you have no restaurans around and the roads are not the best to drive at night. Overall experience- you better choose a different one.

This hotel has a great view of Tatry. Check-out time is a little bit early I guess. The swimming pool opens at 10:00. Therefore, you cannot use the pool in the morning of the check-out day. Breakfast is relatively good. But the dinner is so-so. There are not many selections. Staffs are so nice and helpful.

Overall good hotel, however small details that make it not great, considering the price; such as internet availability, which kept disconnecting in the middle of the room, I had to sit next to the door for a stable connection; breakfast is resonable ok as per Slovakian standard, but could be better, specially the coffee.