Hotel Stamford

Housekeeping does a really good job. The two Maries who clean the fourth floor room are the best. Nettie at the front desk, is truly professional and the perfect person for the face of the hotel. Relly great service. The hotel is older and it clearly had water damage, you can smell it, but the people do their best to clean it. Katya does a great job with breakfast.

I booked a suite with 2 double beds, kitchenette, and pullout sofa on 4/5/22 for a 6/3/22 stay. There were 6 people in our group which the info on Expedia's website stated that room would accommodate. On 6/1/22 I received a phone message from Holiday Inn Express stating that my reservation had been canceled and that I could contact ******* for a refund. I was shocked. It was 2 days before our trip for a wedding, and now we had nowhere to stay. I called the hotel and the rep told me that a Kosher group stays there every weekend in June and the room should not have been booked. Not my problem! After explaining the hardship this would cause, the rep called back and said I had a reservation. What I didn't know was that she had rebooked me into a room with 2 double beds only. Clearly not an acceptable space for six people. Luckily, one member of our group could not attend, so we were down to 5 people. The person at the front desk said she would have housekeeping send up a rollaway bed. When we returned from the wedding after midnight, there was no rollaway bed in the room. We had to wait an extra half hour for the bed to be sent up. The next morning I tried taking a shower. The drain was completely clogged and started to flood the bathroom floor. No shower for anyone that day! Horrible customer service. I demand a refund!!!

I was double charged in July 2022. They charged both my card AND my husband's card for the same stay. I have been requesting a refund for 6 months and NO progress. Do not stay here. They are not helpful and clearly they don't intend on giving me my money back.