Eurohotel Theo Hotel

We stayed at this hotel at the end of May and were honestly disappointed with the overall quality, especially considering it is advertised as a 4-star property. The bathroom was very outdated, and the shelf meant to hold toiletries like shampoo was broken. Additionally, the mosquito net on the balcony door was torn, which is a serious issue in a place like Crete where mosquitoes are everywhere. To their credit, the staff were very friendly and the breakfast was quite satisfying — definitely one of the better parts of our stay. The hotel manager did try to address the broken mosquito net by offering us another room. Unfortunately, the first alternative room was much darker and smelled strongly of mold, which was not acceptable as I’m pregnant and we were traveling with our 4-year-old son. The next day, they offered us a smaller room without an extra bed, which also didn’t work for our family. We were told we could be upgraded only if we paid the difference. Honestly, when a room has such clear maintenance issues, an upgrade should be offered as a courtesy — not as an upsell. In short, while the staff were kind and the breakfast was good, the condition of the facilities and the way the room issues were handled left us disappointed. This hotel has potential but is in serious need of renovation and a better approach to guest service if it wants to live up to its 4-star claim.

Super cozy hotel,good located ,with acess to beach and just 20minutes with bus from Chania. Amazing food, beautiful beach view ,but what makes this place the most outstanding is definitely people working there,first time in my life (and I traveled a lot) I met such an amazing people,it gives almost like a family vibe. You really can feel taken care of there and it was really sad to leave! Highly recommend this place! ♥️

Lovely staff who made the stay for us, particularly Elli and Natalia but all the staff made the stay special. The room we stayed in was a basic room but we didn't pay for a sea view or anything like that so to be expected. Perhaps would be nice if the rooms were modernised slightly to create a more luxury feeling. Would recommend the sister restaurant Isola on the beach for dinner, we enjoyed several meals there.

Bit of a long one this but hope it helps people, first of all if you have any mobility issues this is not for you, that said what a great place. It is spread out over numerous buildings, very clean, the pool area is to behold, it encompasses the pool bar and the restaurant, where you can eat inside or outside under the thatched eating area. The pool is adequate but very well designed, you feel like you could be in the Carribbean. Staff are awesome, (you really need to keep Natalia and Crissie) hope I spelled them right! They are so,so friendly, always with a smile, credit to the hotel. And not to forget Elle! She is the hotel client relations. Now the bad points, though not many and just small issues! 1. Please move the toast machine for breakfast, it bottlenecks where it is. 2. Please put privacy screens up on the balconies, not private at all. That's all I can fault with the hotel. The resort is in my opinion not up to much, a main road that has the usual supermarkets/tourist bars and restaurants/ clothing shops. But for eating, do a little research and there's are 15/20 restaurants located in the back roads that are awesome, Getting to Chania is easy but crowded, you walk to the main street and turn right, about 50 yards is the bus stop, €2 each into Chania and it's a 5 minute walk through the old town to the harbour, ( A must). Once again, thank you to the staff for making our stay a truly memorable one.

The food and the service was top 10! very easy to get to Chania and other places, close to the sea and beach is really nice! The hotel is very beautiful and the persons who works there are lovely. Big hugs and love especially to Natalia, all love to everyone at Theos hotel. / Stella and Carolina (from Sweden)

For our first ever holiday together alone without any children after 24 years, Theo hotel provided just what we needed. We stayed in a junior suite which gave us a good sized decking area to sunbathe and relax as well as having its own spacious plunge pool which was very refreshing and needed in the 33 degree heat. The hotel itself was clean and modernized and the pool area had plenty of space for the sun worshippers as well as providing a pool bar which served fresh food daily and offered the shade when it was needed. Staff were friendly and very accommodating, providing wonderful service. Themed nights took place Mondays and Wednesday’s providing Asian and traditional Cretan foods as well as entertainment. On site there is an indoor swimming pool and gymnasium that is very well equipped. Treatments are offered in the Spa by resident therapists such as facials to full body sports massages. My husband enjoyed a 60 minute sports massage for €70 and would definitely recommend. Elli (customer relations) was very professional, greeting us on arrival and providing us with information about the hotel and surrounding area, seeking us out everyday to see if there was anything that we needed or that she could do for us. Local to the hotel there are plenty of restaurants and shops and Chania is €18 in a taxi one way. The beach is vast and sandy and can be walked to within 5 minutes providing wonderful views and beach bars and restaurants including Isola where we had breakfast as well an evening meal to watch the sunset and the staff and food could not be faulted.