Hotel Saint Louis, Autograph Collection

Well, first I had ordered a balcony suite and I got up to my room and there was no balcony. Then I went to make coffee. I open the Keurig. There was a used K cup in it. The only coffee that was in the room was decaffeinated and nowhere to park but a $50 valet, don’t forget to Tip The pool had an amazing view of graffiti broken windows and abandoned buildings

The hotel was very nice. The food was good at the bar. The place was very stylish and cool. The bathroom was SUPER nice!!!

Loved the hotel atmosphere. The restaurant did not get our food order correct, so left without eating. The breakfast stopped at 10am. The server was great in the evening and tried to make the experience better. Bartender was knowledgeable and pleasant.

The hotel itself is nice and staff is friendly. The issue is response time for things broken or falling apart . It was the next day before they replaced the broken steamer which was needed the night before. Also asked for replacement batteries on the makeup mirror and never got them . 1 coffee cup for 2 people. Bed was comfy but the pillows were not good. Delivered oatmeal with no spoons so it was cold by the time we ate it. Would stay again but they need more attention to detail.

There was not nearly enough staff to take care of guests. We experienced rudeness a number of times from staff members. When we got there, we had to ask for sheets for the pullout sofa. We asked two times about three hours apart and finally had to go downstairs to get her own sheets the third time. on the second day we were there out of three days they decided not to clean our room at all. I have never left for any hotel but the service was so terrible. I felt like it would be best to caution anyone wanting to stay at this place.

Not impressed. Thought this would be our "splurge" nice hotel to round out our trip to the Bahamas. We had decided to spend the night in STL prior to driving home so were tired from traveling and just wanted some place relaxing and nice. This place was very nice (at one time) but does not appear well maintained as everything has faded with it. The building around this hotel are also not well maintained with lots of graffiti and crumbling bricks. I had reserved a suite with a balcony but were not given a balcony as none were available. It is valet parking only though there is a garage across from the hotel that was okay. We wanted to walk to dinner but the area did not feel very safe with lots of panhandlers. The staff were very polite but obviously overworked or did not care. When I had questions, the phones kept ringing and they kept stopping our conversation to answer and then dismissing me. All of the phones apparently malfunctioned or something and there was an alarm at 6am that woke the entire hotel up. There was an overhead announcement stating that it was a mistake. Never received an apology for that and it made for a tired morning. There were no extra blankets or towels. Looked at the pool but no hot tub. Honestly, I have had much better experiences at less fancy and cheaper hotels. Not worth the money. Do not recommend.

the hotel is very clean and staff is very friendly. the only thing is that I didn't like is that they charge me $100 EXTRA but I didn't request any service or food.

Staff was amazing. Rooms were clean and had nice amenities. Would definitely stay here again.

Hotel is very nice and walkable to convention center. Dinning is very limited in the area!