Carbis Bay and Spa Hotel

The room is different than you describe online. Services are really poor, staff attitudes were so bad for any hospitality standards. I rarely gave negative comments towards hotel booking, but I am really unhappy this time.

房間明亮，房間（包括洗手間）的窗外，雖然沒有正對着海，也是一片整潔的草坪和海的景色。餐廳和幾步之外的海灘，就更不用説了。安靜愜意的海。 提醒：餐廳一定要提前預訂！

If you are looking to have an exclusive holiday or simply a few days away from the hustle and bustle of life, then this is the place for you. Cornwall at it's finest with the golden soft sand between your toes and the crystal clear blue waters are not to be missed. Who needs to go abroad when we have this on our doorstep! My friends and I have just recently stayed for the weekend to celebrate a special birthday. The staff were so very helpful from start to finish and were even in on the surprise and helped to decorate the superior lodge that we stayed in with birthday bunting, balloons, banners etc along with making sure the champagne was on ice ready for the celebrations to commence. We can't thank Harriet, Ilma and Paul the concierge enough for all their help with everything to make sure our stay was memorable. They certainly went above and beyond for us, thank you! The lodge is exceptional inside as everything is provided for all your needs, the highest standard and quality furnishings have been used throughout along with modern technology. Large patio doors open into your garden being a generous size with your own private hot tub having views over the golden beach which you have private access, so going for a sea swim is only a couple of minutes walk away. The 3 double bedrooms are of a generous size with walk in wardrobes and en-suites all having their own private balcony to take in the panoramic views. We booked Walters on the beach for dinner, all I can say is that the service and the food was superb! Good variety on the menu to choose from and they catered for our dietary needs. This was my first time at the hotel and it certainly won't be the last, we are already planning our next visit. Thank you one an all for such an amazing experience in the most beautiful of locations.

We had a wonderful stay at the Carbis bay hotel & spa. We stayed in one of the beach house suits which overlooked Carbis bay. The room was absolutely luxurious and the interiors were beautifully designed. Every detail had been thought of & the bed is one of the comfiest we’ve ever slept on. Everything from the beautiful surroundings to the array of fine dining options gives a total sense of luxury. We were so lucky to have a few hours of glorious sunshine so we took full advantage and relaxed around the outdoor pool. We felt like we were abroad! 5* service and stay. Thank you!

Excellent family stay in July 2024. Pros Exceptional customer service at concierge (Tyler) and hospitality/reception (Jamie-Lee) Spacious clean apartment which was perfect (maple 4) Beachfront location with live music in an idyllic setting Topped up fridge daily with water and milk No tray charge for room service and meals were of 5 star standard Freshly cooked breakfast to order, option for a hamper delivered to your room if you prefer slow start. Beautiful spa and treatments Even better if… More variety of products in room delivered breakfast Hamper to accommodate family (no cereals or toast etc) Room wasn’t hoovered on one day and some generic cleaning sprays to keep on top of kitchen would have been helpful.

We stayed as a group of 5 friends to celebrate my big birthday and it couldn't have been any more perfect! We stayed in Lodge 7, which has 3 large bedrooms and bathrooms and on the ground floor has a lovely open plan kitchen, dinning area and lounge. The rooms all have a balcony with the most incredible views of the beach and turquoise sea and are nicely decorated. We had a private hot tub outside and we loved relaxing in there as we were lucky with the weather. We could walk straight on to the beach, and enjoyed a stroll and swim in the sea before breakfast! Dinner in Walters was delicious and our breakfast was delivered to our lodge, which was a really nice touch. We used the spa as well, and the outside pool was heated and has a stunning view. There's also a sauna and jacuzzi and a bar. The staff were so helpful and friendly, and even helped with arrangements for a birthday surprise (thank you to the lovely ladies on reception). The concierge popped by to check if we needed anything and helped with our bags. I would highly recommend this hotel and I hope we will be able to return again.

Amazing Place.!! Hawaii meets Ireland. First class hotel, in a fabulous setting, with abundant history and excellent facilities. They have an incredible staff. Ilma and Tyler went out of their way to make us feel welcome and valued. They were well supported by Emma, the manager, who is fantastic at her job. The location and beach are incredible, and right next to the train station for a quick ride into St. Ives. The hotel also has four great restaurants. For this Californian, the Carbis Bay Estate hotel feels like a hidden gem.

I have seen a few of the bad reviews written before I am writing this and cannot understand why they have been written. This is THE most beautiful hotel. We stayed in a beach lodge which was absolutely stunning and immaculate. We had everything we could have needed. The staff were some of the friendliest and most helpful people I have ever met. I cannot explain just how amazing this place is. The concierge Paul made sure everything was perfect. Anything we needed he sorted out immediately. We stayed with our twin 2 year olds. The accommodation was family friendly. The view from the room is unreal. Carbis bay is my favourite place in cornwall. The interior was just stunning. My partner proposed to me whilst we stayed and I can honestly say it was the best day of my life. Everything about the stay was perfect.

The staff at Carbis Bay Hotel are incredible! Having stayed at some of the most well-known hotels and resorts, I must say, the team here is absolutely on point! I don’t say this lightly as I’m a huge introvert, but I was blown away by how happy to help, friendly and polite EVERYONE seemed. Probably the best hospitality teams I have experienced within the U.K, It really feels like you are staying with your favourite relatives. However, there was a slight issue worth mentioning that left us feeling upset.. We were excited by the possibility of a room upgrade that was mentioned in our booking confirmation. As stated in other reviews, the hotel seems to offer discretionary upgrades, and as this was a very special and sentimental trip for us, we thought we had got lucky. Prior to arriving, we started looking at the room we thought we were getting online and were really excited to check in. Unfortunately, upon arrival, we received the room we had originally booked, which left us feeling deflated for the entire break. I can only assume it was taken off us and passed to someone else… The room was still lovely, but we were left feeling a little awkward, like we didn’t matter as much as other guests, and it unfortunately tainted our break. We didn’t feel we could mention it to the staff as they were all so lovely, and we were technically given what we had paid for. We felt like the kid who got picked last for the school football team a little empty and awkward. Despite this, the beauty of the hotel, its stunning location, and the amazing staff shouldn’t be forgotten. We still managed to create special memories during our first holiday as a family of three, with our daughter experiencing the sea and beach for the first time and my wife getting the break she deserved before returning to work after 12 months of maternity leave. Thank you for all your efforts, it was nearly perfect