President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel

Elevators were terrible, ice machine on floor did not work, constant drip noise from bathroom, no refrigerator and temperature would not cool off till the middle of the night

A pack and play is not a crib. So when I arrived I was surprised to see a pack and play in our room instead of the crib I was promised by the staff. Had I known this I would have made other sleeping arrangements for my baby. Also, the bathtub lining was severely chipped throughout. Leaving us no way to properly give our baby a bath. Also, one of their elevators was not working which caused us to have to wait for 15-20 minutes to get to and from our room. Some guests even started using the service area due to the long wait time. There are no hotel porters so you have to bring your own bags up to your room. However, they only have 2 luggage carts which made checking in and out a headache, especially during peak times. As there were long wait times to use one (30+ minutes). They do not have parking available for guests on the premises which is another inconvenience. You have to pay daily in the state owned parking garage next door. Overall a terrible experience, no where near an experience that I would traditionally associate with the DoubleTree.

very good except about 9am pool area had not yet been cleaned with no fresh towels and the water was too cold in pool to enjoy