Tài Khoản Khách
ngày 20 tháng 5 năm 2025
We arrived on the first day of the season at around 8.15 pm. It took reception three attempts to process our payment of the Tourist Tax, on the basis that they could not allow us to occupy our room until it was paid and were not sure how to process the payment.(pre opening training?). Having unpacked,we looked over to the Pool Bar for a decent coffee, which was closed by 9pm . When we tried the Beach Bar just before 10pm,we were informed that the coffee machine had already been cleaned and was no longer available. Not an auspicious start ! The expected hot water in our room turned out to be barely tepid and had not improved the next day. It was reported to reception twice over the next two days and no explanation by either letter or telephone call was provided by the hotel management. At Breakfast on the second morning the specialist coffee machine in the main restaurant had broken down and was still like that when we departed.(pre -opening service??). On the third morning ,we reported the hot water problem to our JET2 Customer Helper,Jenee,who took up the cudgels for us and other guests, obtaining a compensation payment for us,to be paid when back in UK. Thanks to her. The saving grace for the hotel generally were the staff who were friendly and helpful ,especially Fotini, the manager of the Beach Bar,whose name means "light" and so she proved to be. We had visited the hotel a few times before and not had problems, so we hope that this experience has been a "one off" as it was not what we had expected from a "five star hotel" this time.
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