Pinia Hotel & Resort

Các đánh giá Pinia Hotel & Resort

Pinia Hotel & Resort

Labská 111, 543 51 Špindlerův Mlýn, Spindleruv Mlyn, Hradec Kralove region, 54351, Czech RepublicXem thông tin khách sạn
Pinia Hotel & Resort
Pinia Hotel & ResortPinia Hotel & ResortPinia Hotel & Resort
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Đánh giá của khách

8.1/10
Rất Tốt
14 đánh giá
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Vị trí8.1
Trang thiết bị8.1
Dịch vụ8.1
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Tất cả đánh giá(14)
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Đánh giá có ảnh/video(2)
Đánh giá tiêu cực(4)
Tài Khoản Khách
Phòng Đôi Tiêu Chuẩn
Lưu trú vào thg 5, 2025
Nhóm bạn
184 đánh giá
10/10
Nổi Bật
Đăng tải vào 24 thg 7, 2025
非常喜歡，還會再住
Dịch
Ilja M
Lưu trú vào thg 1, 2025
Gia đình
10/10
Nổi Bật
Đăng tải vào 16 thg 2, 2025
* best food (I had half board, they offered a wide selection of delicious dishes (drinks are not included)) * very good accommodation (I had a family room) * there was helpful staff * the hotel is located right next to the ski slope (difficulty - red, chairlift) * all kinds of saunas
Dịch
6/9
Phản Hồi Từ Khách Sạn: Hey Ilja, thanks a ton for your awesome feedback! We're stoked that you enjoyed our tasty half board options and found our family room comfy. It's great to hear you made the most of our location and saunas too. Our team always aims to help, so we’re glad they were there for you. Come back and hit those slopes with us anytime! On behalf of the Pinia Hotel & Resort team - Ondřej Scholz
Tài Khoản Khách
Lưu trú vào thg 6, 2025
Khác
2.0/10
Đăng tải vào 10 thg 7, 2025
I went to this hotel with my partner in December 2024. We were there for an anniversary. Unfortunately, it was a disappointing experience. Apart from the high price, the service is poor. The rooms are dated in general, they don't provide drinks for dinner (a joke for over 130 euros a day) and dinner was also poor. Only breakfast was good, despite the noise of children all around. Next time, we will celebrate definitely in a better 4 star hotel. PS: they will apologise, but they don't really care. From the reviews, the same problems are ongoing for years and years. This is what happens when profit comes first. Well, next time, i ll bring my money elsewhere.
Dịch
claudiopF4202WE
Lưu trú vào thg 6, 2024
Cặp đôi
8.0/10
Rất Tốt
Đăng tải vào 29 thg 7, 2024
We had a very pleasant stay during a weekend.Particular thanks to Natalie at reception,she was very helpful and professional.We will return for sure soon..Super weekend. For a couple is a good spot where To stay and also we received the pass for the ski-lift at free
Dịch
Phản Hồi Từ Khách Sạn: Dear Claudio, we are thrilled to hear that you had a pleasant stay at Špinderův Mlýn! Thank you for acknowledging Natalie's excellent service. We look forward to welcoming you back soon. On behalf of the Pinia Hotel & Resort team - Ondřej Scholz
Tài Khoản Khách
Lưu trú vào thg 7, 2023
Khác
6.0/10
Đăng tải vào 9 thg 8, 2023
Hotel: Hotel was freshly rebuilt, so everything is in a very good shape. Room service was average (it could be really better), the hotel itself was clean. Receptionist staff solved problems slowly and incompliantly. Restaurant: We had half board. Food was tastefull, regulary refilled and wide choice was offered. We were really satisfied. Sauna&Swimming pool: Swimming pool was nice with warm water. Saunas were well heated. Ski rental: Expensive and skis were not good maintained. Children zone: There is a nice large children play zone.
Dịch
6/7
Phản Hồi Từ Khách Sạn: Dear Guest, thank you for taking the time to share your feedback. We hope to welcome you back to our Pinia Hotel & Resort very soon! Sincerely Ondřej Scholz, Pinia Hotel & Resort
GosK5
Lưu trú vào thg 12, 2023
Cặp đôi
2.0/10
Đăng tải vào 7 thg 1, 2024
We DON'T recommend it! It is not a standard that you can expect from a 4-star hotel. The Internet does not work. When we asked stuff, they said that it is free so they don't need to guarantee that it works. The wellness and swimming pool areas are small and poor. Breakfast is the same every day and the quality is not great as well. Acoustics in the dining room is bad so you need to eat breakfast in the noise. We wanted to change hotel in the middle of the stay as we felt it was not as described and the stay was unpleasant. We were informed that we won't be refunded the money paid for the days left. Avoid this hotel if you want to spend a calm holidays.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely Ondřej Scholz, Pinia Hotel & Resort
Tài Khoản Khách
Lưu trú vào thg 7, 2023
Khác
4.0/10
Đăng tải vào 16 thg 8, 2023
We stayed for 3 nights on half board basis in a family room with two kids and my mum to celebrate her 70th birthday. The good points are helpful and friendly staff, good spa services. But that’s probably it. The bad: The worst was the food. Unless you love red meat and dumplings, eat elsewhere. We were starving every night, as there were no other options other than red meat, red meat and more red meat. The swimming pool was not clean. The so called cardio zone is in a dark corner of the spa area with no wifi. Wifi overall in the hotel is poor. You will struggle to connect if you don’t have an iphone. Decor of the room is ok, but could do with updatIng. The hotel mainly caters for German pensioners coach tours or families with little kids. I would not return.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely Ondřej Scholz, Pinia Hotel & Resort
Tài Khoản Khách
Lưu trú vào thg 2, 2023
Khác
8.0/10
Rất Tốt
Đăng tải vào 29 thg 3, 2023
pros: I had half board and was really happy with the choice and taste. The food was replenished regularly, so you could come at any time and still have a full selection. There is a very good wellness area (swimming pool, whirlpool and various types of sauna). cons: The cleaning of the rooms should be improved (we found an old dried orange peel in the bed, the room is not vacuumed regularly and there is a problem with refilling the coffee and tea in the room set). Complaints to the hotel reception do not help. Tips: Buy a "Comfort" room, the difference in quality and services compared to a "Standard" room is worth the price difference.
Dịch
Phản Hồi Từ Khách Sạn: Dear Ladies and Gentlemen, thank you for your review and related effort. Your opinion is very important to us. We will use your opinion to improve our future services. Best regards Ondřej Scholz, reservation department
Tài Khoản Khách
Lưu trú vào thg 6, 2025
Khác
10/10
Nổi Bật
Đăng tải vào 18 thg 7, 2025
Das Hotel ist super Familienfreundlich, tolle Aussicht, sehr saubere Zimmer, leckeres Frühstück, Lift in der Nähe, sehr ruhig, Parkplätze am Haus
Dịch
Denis T
Lưu trú vào thg 1, 2025
Gia đình
2.0/10
Đăng tải vào 7 thg 2, 2025
Wir sind als 5-köpfige Familie verreist und haben uns dementsprechend 5 Paar Skier im Hotelkeller ausgeliehen. Bei der Rückgabe aller 5 Paare fehlte jetzt angeblich noch ein Paar Kinder-Ski. Dieses war auch nicht mehr auffindbar. Wir hofften auf Hilfe bei der Rezeption, da der Mitarbeiter der Ausleihe augenscheinlich völlig überfordert war und immer wieder auf seinen Scanner verwies, der noch ein offenes Paar anzeigte… Bei der Rezeption sprach man dann ganz schnell und plötzlich weder Deutsch noch Englisch. Erst bei Drohen mit der Polizei und Herausgabe der Kameraaufnahmen aus dem Skikeller wurde eingelenkt. Auf einmal hatte alles wieder seine Ordnung. PS: Die Rezeption verwies immer wieder darauf, dass die Ausleihe nicht zum Hotel gehört und nur eine Fremdfirma ist. Helfen wollte man aber auch nicht so recht. Andere Gäste oder der PC waren dann wieder wichtiger. Die Bitte die Polizei zu rufen wurde mehrfach ignoriert. UND: Für 4 Sterne kann man ruhig ein deutlich größeres Buffet erwarten. Meiner Meinung nach gehören Tortilla-Chips mit Sauce auch nicht zu einem Buffet; die Kellner waren überfordert und machten einen ungelernten Eindruck (siehe auch Kommentare anderer Besucher). Dafür waren die Preise auf Niveau Österreich/Südtirol. Unser Zimmer war alt und abgewohnt. Die Heizung wurde ferngesteuert. An der Rezeption kann man sich melden, wenn es einem zu warm oder zu kalt ist… ABER ACHTUNG: Auch hier kennt man nur EIN oder AUS (Frieren oder wohlig warme Heizungsluft). Ein nächstes Mal in diesem Hotel wird es nicht geben!
Dịch
Phản Hồi Từ Khách Sạn: Hallo Denis, oh je, das klingt ja nach einer ziemlich frustrierenden Erfahrung! Es tut mir leid zu hören, dass die Skiausleihe und die Kommunikation an der Rezeption nicht gut gelaufen sind. Ich verstehe, dass es echt ärgerlich ist, wenn man auf Hilfe hofft und nicht die Unterstützung bekommt, die man braucht. Die Verwirrung mit dem Scanner und der fehlende Ski sind natürlich nicht ideal - besonders wenn man mit der Familie unterwegs ist. Was das Buffet betrifft, da stimmt’s, da kann man mehr erwarten. Und dass die Kellner überfordert waren, tut mir leid zu hören. Das ist nicht der Eindruck, den wir vermitteln wollen. Auch die Heizung sollte besser funktionieren. Ich verstehe, dass die Regelung da etwas unpraktisch ist. Wir schätzen Ihr Feedback sehr, auch wenn es nicht die Art von Erfahrung ist, die wir uns wünschen. Ich hoffe, Sie finden ein Hotel, das besser zu Ihren Bedürfnissen passt. Mit besten Grüßen im Namen des Teams vom Pinia Hotel & Resort - Ondřej Scholz