Eod SureStay Hotel by Best Western Spicer

Check in took too long. Needed everyone's id and the room was paid for and they really only needed the one id and credit card

The check-in person was extremely friendly and helpful. When we arrived we had been given a second floor room. My wife and I both use canes and have difficulty with stairs - especially with luggage. All the ground level floors were taken, but the receptionist spent a lot of time making calls and was able to move someone from the ground floor to the second floor so that we could have a ground floor room. The only down-side was there really was no decent restaurant for dinner in Spicer. That's not the owners problem of course.

Amazing hotel. In the process of being redone, we had a fantastic room that we thoroughly enjoyed. Highly recommend this hotel!

Very friendly staff and very clean! Beds were comfortable, hot breakfast was good, pool area was clean and well kept. Overall great stay and will definitely be back!

We ended up not checking in and leaving the facility forfeiting the hotel cost. Went to the hotel next door and had wonderful service.

It was nice and quiet and very clean. However, whatever they used for room deodorizer was way too strong.

Appreciated the makeup wipes as i forgot my cleanser. Even though going through construction everything was clean and neat. Room was nice, bed comfortable and loved the pillows. Theresa was helpful on the phone and evening clerk was very nice. Only complaint was i couldn't ever get warm or hot water from the sink and i started my shower with only just barely warm water but finally got hot enough to just barely turn on the cold to make it comfortable.

We checked out 10 mins after we checked in. The parking lot was dark. The room smelled horrible. I spoke t the owner of the hotel the next day and was told by him and a email from Hotels that I would be receiving a refund but I have not seen it yet.

The manager was extra friendly and helpful! Great staff!