Southsea

On check in, payment hadn't been taken from work card. This was not clear on booking. Issue was resolved by manager. It should be clearer on booking that would need to pay on arrival and work card would not be charged. Parking - had not been informed £7 from premier in so had booked direct at £13. Reception staff was unhelpful and told em nothing to do with her. This should be clearer on booking with the option to pre reserve a spot - I needed to park there due to traveling for work and did not have the time to find one if one not available Room - was on far end of corridor furthest from reception. As travelling on my own I would prefer something nearer to reception. Window needed replacement as double glazing seal had gone, therefore no good view. Hand wash instead of shampoo in shower. Table for desk wasn't clean and had sticky mark on it - did not report to reception due to handling of previous issues.

The stay was lovely, first time staying at a premier inn! Room was nice and clean and felt like I was on a proper holiday! Receptionist Kristen was so nice and lovely, she had some good recommendations for the area which came in handy! Thank you Kristen and I’ll be back soon!

as a housekeeper for premier inn i know the standards and even for a regular person this isn’t really acceptable. it’s the bare minimum. the amount of dust in the room we had was awful. top of the wardrobe, headboard, picture frames. the kettle should be wiped out and the outside of the kettle was covered in water marks which again should have been wiped clean. i opened the duvet to get inside the bed and there was a pinky red mark. that is a reject. no questions asked it should’ve been taken off and changed. bathroom was decent, just needs a bit of a remodel. the staff on reception were lovely as well as the staff in the restaurant. food was enjoyable, everything fresh.