Lisa
20 tháng mười một, 2023
The Sonesta Suites hotel Southfield is an awful place to stay. There was an awful stench in the room that seemed to be coming from the carpet. There were bed bugs in the room and I informed 3 people, including 2 ladies that claimed to be management and nothing was done about it. I had fresh bite marks on my arms and legs that weren’t present before sleeping in that room. Unfortunately I don’t remember their names, but the 1st lady (who is pregnant) said she would make a call and that someone would be coming that week but no one did. I had to follow up myself because none of the “managers” did ANYTHING they said they were going to do. The 2nd person I complained to(after my clothes had been stolen from the dryer) wasn’t even aware of my initial complaint. I told her that my clothes were stolen and about the bedbugs and requested a refund. Of course she said she would get someone out Asap about the bedbugs And would follow up with me about my refund request. Again someone saying they were going to do something, but did nothing. They didn’t care because it wasn’t them in a room with a terrible smell and bedbugs. I always had to follow up with them because nothing was being done. This place doesn’t deserve any stars. Also, the side doors stayed propped open ALL DAY EVERY DAY, which meant anything and anyone could come in. Again this hotel is an awful place to stay and I’m going to make sure I tell anyone who will listen about my experience there. I checked out this past Saturday
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