Leonardo Hotel Southampton

The surrounding areas are amazing easy access to the city centre. So obvious that they never check under the bed there is a big tissue paper manage to pick it up before we check out. I give this hotel to 4 stars.

The hotel is placed just outside of the centre, which a short 5 minute walk. The centre is a busy one so it suited us as a family. Check in and check out was easy as it was all online, so no waiting in long queues, however the front desk does get very busy. The staff were polite and helpful, and the room was clean. One of the lifts wasn’t working which is a small issue as there are 12 floors and a lot of guests, so waiting for them could sometimes be a little stressful. My only gripe is the breakfast. Often the food was cold, or just missing. Coffee machine wasn’t working, it’s badly designed so you can’t move around the food easily. Certain eggs you had to order but we tried that and they never materialised. Plates and bowls in weird places (nothing at all by the toast). It could be run much better. The food was average at best. It really let the hotel down in that respect. Otherwise, everything was fab. You do get noise from the road below but it’s a busy location, so it’s to be expected. We’d definitely stay here again if in the area or if we were going on a cruise the next day.

Breakfast was cold. There was a Power Cut one evening for a good hour or so which left us in complete darkness and we felt very vulnerable in our room,nobody enquired about us or explained to us the situation as being on 10th floor we couldn't go down to reception, This morning there was no mention of the nights event until we asked at reception,we feel this is not very good customer service,we understand these things do happen