Highfield House Hotel

Stay very far away from this place if you want to feel safe as the staff are very unhelpful and are happy to stand by while other guests verbally and physically assault you. a horresdous ordeal firghtened for our lives, so if you think about staying here please mull it over carefully

Ahead of my University Graduation, I booked 2 rooms here for myself, my partner and my parents. I booked this 11 months in advance as I knew all affordable options would get booked quickly. Less than 2 weeks before the event, I received a cancellation email through ***********. They didn't call me or send me any other indication about why they cancelled my stay so last minute. When I called, I received no answer. They have ignored my email's too. And didn't give me any other choice of accommodation. I can only imagine they were cancelling my booking to get an extortionate price out of someone else. As you can imagine, with less than 2 weeks to go, there were no reasonable options. My choices were to either stay at a hotel or AirBnB for £650 a night or to travel 7 miles outside of the city. Eventually, my accommodation cost me 4x what I had originally budgeted. And it was an extremely stressful situation that I had tried to avoid by booking so early. After contacting ***********, they were unable to help with this as the hotel had cancelled the booking and not provided a reason why. DO NOT BOOK WITH THEM. I have stayed with them once previously and the rooms are overpriced and exceptionally outdated. Their customer support is also absolutely appalling.