TownePlace Suites Portland Airport ME

Reached out to property day before our arrival asking for scent free and feather free room. Stated eta 4pm which is check in time. After 14 hour drive got to hotel at 407pm to be told room would be available only at 5pm as requested 1st floor feature and scent free as had to address requests. At 5pm told another 20-25 mns needed as hotel was sold out night before. Finally got our room at 520pm. Upon entering room found a hair elastic on floor in front of fridge, discarded bottle cap under desk and empty water bottle under bed! Did not even bother to address with front desk as their solution to long wait was brother giving me 1000 bonus points or canceling my reservation. Rooms are small, bed is somewhat comfortable, requests for extra towels and pillow was never fulfilled. First and last time at that hotel. We are Bonvoy members and always choose Marriott brand hotels and always ask scent and feather free and 1st floor rooms and never had to wait over an hour past check in time for room due to requests, even when hotel full previous night.

Only offered "bold" coffee for breakfast...where's the decaf? Plans changed and couldn't change my reservation because of booking with ******* ;( Loss of money will make me rethink booking through *******

Everything is perfect. Staff were very nice and friendly Only thing we just noticed smell entering the room.

This was a great location by the airport. The property was clean and the rooms were spacious.

I love the staff there. They are always so nice. Housekeeping is amazing. It's clean with a relaxing environment. And the breakfast is great. This is our family's go to hotel when visiting Portland.

I stayed one night before a surgical procedure due to a winter snow storm.. the staff was very friendly and helpful. However I was not impressed with the cleanliness of the bathroom.. the shower had hair and some of the tiles looked like they had scum or mold buildup. The mattress in the bed was extremely uncomfortable.. it was rock solid and I was unable to get a good night’s sleep, because I was tossing and turning. Breakfast buffet the next morning was set up nicely they offered a great continental style breakfast along with scrambled eggs and sausage patties and make your own Belgian waffle iron.