Tài Khoản Khách
ngày 2 tháng 7 năm 2023
Booked our room on May 10th for a June 30th-July 2nd stay. $1,077. We were going with our family who booked at the same time. Fast forward to a week or so before our trip and our family calls about a question and find out that even though they were charged, their suite was booked out to someone else. 24 hours later they get a new room, so we're good to go. I call about my suite and sure enough the same thing had happened. I was charged, but the room wasn't booked. I talked to either the owner or the manager who was oversees but helping to answer the phones. He apologized and even upgraded our suite, which was super nice. I noted that the upgraded suite didn't have enough beds, as we had booked one with two additional beds. He assured me that they'd have a rollout bed. We check in the day of around 10:30pm and see there's no additional beds, so we're short. I call the front desk and they said they don't have authorization to give us the bed and that she has to wait for the manager to confirm. I call back, it's now midnight and again I'm told she can't do anything right now but will call me as soon as she works it out. 30 minutes later, we're exhausted, and my husband goes down and asks if we can at least get some blankets, and we'll just sleep on the couch. Nope. They're locked away. Perfect. Next day, not a peep from them so again, two of us are sleeping on the couch, no blankets or extra pillows. Needless to say, it was a rough trip. Not worth the $1,077 and don't recommend staying here until they get more coordinated.
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