Resthaven Tahoe

Disappointed more with the customer support than the room. We drove 5 hours and wanted to rest. The place looked lovely from the outside and once we started to set up. We noticed some black thing on the bed once we got closer look we found mouse feces on the bed sheets and under the beds. We tried to contact customer support but no one answered for several minutes. Our family members then discovered used things on the kitchen liked used ice on the sink. Dirty wine glasses and when we open the fridge there was mold (see pictures). Overall the place was very dirty. Customer support when we told them they claimed that the room was not dirty (see screenshots) and that the housekeeper was just there and told us to wait until tomorrow! Obviously we packed our things and asked for a full refund. They finally called us after calling them multiple times and they claimed “they couldn’t answer the phone. When they called us a guy very angrily said they will never give us full refund because we “refused” to get our room clean even though they wanted us to sleep on mouse feces. We were there maybe around 20mins or less. Don’t recommend it at all. Nothing.

Worst hotel anywhere This was the worst, most over-rated, over-priced hotel I have ever stayed in. No coffee in the room, cheap furniture, luke warm water, paper thin walls, runs down hallways, no humans anywhere. They give away fee alchol in the community space, which is probably illegal, but a test sip proved it was borderline poison. Avoid at all costs

I love the check in and check out experience, I don’t need to talk to anyone and it’s completely online and self service!

Easy and comfortable Very comfortable, easy place to stay for a quick solo ski trip. A little noise from downtown can be heard, but easy to drown out with a good white noise app. I especially appreciate the amenities in the communal space. Would recommend!

I made a reservation online and arrived at the property and they didn't send me the information for my entry! And they didn't answer the several calls I made, we spent hours outside in the cold and wind! Then I was left with my husband and children driving around for hours trying to find another hotel! It was horrible!!!

This is my 3rd stay within the last 2 months and the reason I gave 4 stars and not 5 was that this time they eliminated their complimentary room snacks and bottled water. I sent them an email to tell me what had happened before leaving a review but received no answer. I am a little disappointed as I like the location and of course, the place, which is very clean and comfortable.