Marriott Grand Residence Club, Lake Tahoe – 1 to 3 Bedrooms & Pent

We enjoyed our 3 night stay here in September. The place is actually a time-share facility - not a true hotel. No worries though - the staff were nice and the amenities more than adequate. They even had a scavenger hunt for kids (both young and old). Nice pools area and fitness room.

Upon our arrival, we were immediately impressed when were able to check in well before the "written-in-stone" 4:00 check-in time. We were flabbergasted, for sure, as all the Marriott Vacation Club sites that we have visited have usually strictly adhered to that required 4:00 check-in time. We were quite pleased with our suite........enjoyed the two fireplaces in it. We found it to be very quiet, for the most part, too. Everything was well-cleaned and in proper working order. We were a bit disappointed that we had no washer/dryer combo in the room, but we were aware of that before we had booked. (We found the Laundry Room very easily and had the whole place to ourselves the morning we used it.) Many provided amenities/activities available....including a beautiful pool, Fitness Center, miniature golf, bungie trampoline, etc. The staff was friendly and very helpful in answering questions and recommending restaurant options, etc. The valet staff did an AMAZING job with dealing with the never-ending incoming/outgoing vehicles. A terrific location too! We were able to walk to most shops and restaurants during our stay. Hope to return here in the future!

I would say it's closer to a 3.5. While the hotel is beautiful and the staff are friendly there are some things that were disappointing. As a Marriott vacation club owner I was surprised and disappointed that there weren't washers and dryers in the room. I was also disappointed that the bed wasn't a king size. The door to the balcony was difficult to use and the street below was rather loud. The kitchen was nice and I liked having a fireplace in the room. The bathroom was a large size but the tub was HUGE and not necessary in my opinion. The valet parking was not ideal but was glad that we did not have to pay for it.

My favorite place to stay in South Lake Tahoe. Comfortable and central to most things my husband and I like to do. Staff is friendly and personable. The pool is a great place to relax and enjoy the scenery and sounds.

I noticed a yellow stain on our sheet—clearly the sheets were not washed well. I called the front desk requesting a new set of sheets at 8 pm. It took them an hour to bring us a new set of sheets. They brought queen instead of king. Then I called the front desk and requested them to bring king fitted sheet. After a whole day of skiing, we were ready to go to sleep. I called multiple time in the next hour and was told they were going to ask housekeeping to bring it. Then finally at quarter past ten, I called in an angry voice where our sheet was, and the front desk clerk hang up on me. Then another person called back and I told him, we have been waiting for two and half ours for one king fitted sheet and when were they going to bring it by. We were exhausted. Finally the sheet arrived. This has been the worst hospitality experience of my life. So disappointed in Marriott. I have been thinking about signing up for Marriott timeshare because of how convenient the location is to gondola and decent room layouts etc, but the management is terrible. Will not stay here again.

As longtime Vacation Club members, we were somewhat disappointed by our first visit to Marriott Grand Residence. Pros and cons of the experience: - Our rooms weren't ready at the 4 pm check-in time - Our 2-bedroom villa (rooms 369/371/373) was located on an inside corner which meant that our main room didn't have a balcony, only a small window, which made the room feel dark & rather gloomy. - The hotel is located in downtown which is great for walking to dinner, shopping, and right next to the Heavenly Gondola. -With the restaurants so close by, the hallway to our rooms had a constant hamburger smell (but not our actual room) -Parking is via valet-only. This is not mentioned on the Vacation Club booking website. While I wasn't charged the $35/day fee (presumably because we are owners), I would have appreciated knowing this ahead of time. While the valets were hustling, there was one day with a backup that almost caused us to lose our prepaid kayaking reservation. Other visitors frequently clogged up the valet circle arranging their vehicles with canoes/bikes/jet-skis. - Getting a chair around the pool during the weekend is difficult. The area is beautiful, but small and there was an area roped off without lounges. There are 3 grills available with grilling tools which made for a nice dining experience at the poolside tables. -Van Sickle Bi-state park is just a short walk away for hiking.