Các đánh giá Swiss-Belresidences Rasuna Epicentrum
Swiss-Belresidences Rasuna Epicentrum
Rasuna Epicentrum, Komplek Jl. Epicentrum Boulevard Tim., Karet, Kecamatan, Setiabudi, South Jakarta, Jakarta, Special Capital Region of Jakarta, 12940, IndonesiaXem thông tin khách sạn
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Chúng Tôi Khớp Giá
1 đêm
Đánh giá của khách
4.1/5
Rất Tốt
66 đánh giá
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Đánh giá đã xác thực
Vị trí4.3
Trang thiết bị4.0
Dịch vụ4.2
Vệ sinh4.0
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Tất cả đánh giá(66)
Đánh giá tích cực(59)
Đánh giá có ảnh/video(23)
Thời gian lưu trú tuyệt vời!(9)
Chủ thân thiện(8)
Đánh giá tiêu cực(7)
Stella Moss
Phòng Hai Giường Hạng Sang
Lưu trú vào thg 2, 2024
Gia đình
25 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 31 thg 3, 2024
A hotel in good location , very central of Jakarta however in my opinion it should be 3* hotel. We didn’t try breakfast there because we can find easier restaurants around the area
Dịch
Phản Hồi Từ Khách Sạn: Dear Ms. Stella,We are thankful for selecting Swiss-Belresidences Rasuna Epicentrum as your accommodation during your stay in Jakarta.Thank you for taking the time to drop us a review about your experience. Please allow me to express my sincerest apology for the issues you faced during your visit. Please be rest assured that this is not the standard that we have and we are taking this feedback very seriously and it is shared to the entire team for our improvement in the future.Again, we do apologize with your comment and advice that allows us to look into detail area for our review. It all strongly energize all the team of Swiss-Belresidences Rasuna Epicentrum to more improve our product and service. We are looking forward to welcoming you back at Swiss-Belresidences Rasuna Epicentrum. Best regards,Andi AnantoGeneral Manager
TETSUYA
Phòng Hai Giường Hạng Sang
Lưu trú vào thg 6, 2024
Người đi công tác
24 đánh giá
2.0/5
Đăng tải vào 10 thg 7, 2024
I was very disappointed that there were so many ants in the room.
When I tried to pick up my bag on the desk, it had ants on it and I couldn't get out for a while to get rid of them.
It was a disappointing experience.
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Tetsuya,We are thankful for selecting Swiss-Belresidences Rasuna Epicentrum as your accommodation during your stay in Jakarta.Thank you for taking the time to drop us a review about your experience. Please allow me to express my sincerest apology for the issues you faced during your visit. Please be rest assured that this is not the standard that we have and we are taking this feedback very seriously and it is shared to the entire team for our improvement in the future.Again, we do apologize with your comment and advice that allows us to look into detail area for our review. It all strongly energize all the team of Swiss-Belresidences Rasuna Epicentrum to more improve our product and service. We are looking forward to welcoming you back at Swiss-Belresidences Rasuna Epicentrum. Best regards,Andi AnantoGeneral Manager
Người Dùng Ẩn Danh
Suite
Lưu trú vào thg 11, 2023
Gia đình
1 đánh giá
2.2/5
Đăng tải vào 17 thg 12, 2023
A lot of complains & showing this hotel is not professional :
1. Ac on my room is not cool, when getting serviced, the freon gas is broken, takes more than an hour until they get back again
2. In the room for 4 people, some amenities are only for 2 people,
3. Breakfast, starts at 6 am, but just the drink is ready, everything else is still either being prepared or dont know what happens. 6.45 it's starting to get more ready, but food is unappetizing, fried chicken looks pale, eggs from the egg station looks messy. Also taste is not good. Potato is still half raw.
Most fatal : food said it's roast chicken, but it's beef, unless they find a way to make chicken texture like beef, i think it's wrongly labeled
The only good thing about my stay is that the room is spacious for 4 people.
Overall, not worth every cent of my stay
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,We are thankful for selecting Swiss-Belresidences Rasuna Epicentrum as your accommodation during your stay in Jakarta.Thank you for taking the time to drop us a review about your experience. Please allow me to express my sincerest apology for the issues you faced during your visit. Please be rest assured that this is not the standard that we have and we are taking this feedback very seriously and it is shared to the entire team for our improvement in the future.Again, we do apologize with your comment and advice that allows us to look into detail area for our review. It all strongly energize all the team of Swiss-Belresidences Rasuna Epicentrum to more improve our product and service. We are looking forward to welcoming you back at Swiss-Belresidences Rasuna Epicentrum. Best regards,Andi AnantoGeneral Manager
Adam Jazzlan
Lưu trú vào thg 5, 2024
Một mình
1 đánh giá
2.2/5
Đăng tải vào 10 thg 6, 2024
1. Went into my floor lobby & it was so hot it felt like an oven
2. My room was so dark there was only 2 lights and it was on the bed no light at all till I had to request for a desk light.
3 the toilets were dirty and old rust peeled off when I sprayed on the floor. Couldn’t even wash it away.
So I changed hotel after being there for 3 hours.
The reception & staff were nice tho & explained to me bout things.
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Adam,We are thankful for selecting Swiss-Belresidences Rasuna Epicentrum as your accommodation during your stay in Jakarta.Thank you for taking the time to drop us a review about your experience. Please allow me to express my sincerest apology for the issues you faced during your visit. Please be rest assured that this is not the standard that we have and we are taking this feedback very seriously and it is shared to the entire team for our improvement in the future.Again, we do apologize with your comment and advice that allows us to look into detail area for our review. It all strongly energize all the team of Swiss-Belresidences Rasuna Epicentrum to more improve our product and service. We are looking forward to welcoming you back at Swiss-Belresidences Rasuna Epicentrum. Best regards,Andi AnantoGeneral Manager
I.W.
Suite
Lưu trú vào thg 11, 2023
Gia đình
51 đánh giá
2.7/5
Đăng tải vào 8 thg 12, 2023
Have ants all over the place, bathroom is flooded
The staff was very kind and willing to help but the hotel installation was not as I expected
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr/Ms I.W,We are thankful for selecting Swiss-Belresidences Rasuna Epicentrum as your accommodation during your staycation to Jakarta.Thank you for taking the time to drop us a review about your experience. Please allow me to express my sincerest apology for the issues you faced during your visit. Please be rest assured that this is not the standard that we have and we are taking this feedback very seriously and it is shared to the entire team for our improvement in the future.Again, we do apologize with your comment and advice that allows us to look into detail area for our review. It all strongly energize all the team of Swiss-Belresidences Rasuna Epicentrum to more improve our product and service. We are looking forward to welcoming you back at Swiss-Belresidences Rasuna Epicentrum. Best regards,Andi AnantoGeneral Manager
Người Dùng Ẩn Danh
Phòng Hai Giường Hạng Sang
Lưu trú vào thg 10, 2023
Du lịch cùng bạn bè
1 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 13 thg 11, 2023
overall good location, next plaza festival shopping mall
service is great, but see ants inside room
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you very much for taking the time to post a delightful review on Google and choosing Swiss-Belresidences Rasuna Epicentrum as the accommodation venue in Jakarta.We are enchanted to know that our location which is perfectly located in Jakarta, close to the Golden Triangle – the city’s leading business, commercial and shopping centre; It is also within walking distance of a dazzling array of restaurants and entertainment in Rasuna Epicentrum Complex, has benefited you. Glad to know that you enjoyed stay with us, especially for the facilities.Again, we are glad with your feedback. It all impatiently encourage all the team of Swiss-Belresidences Rasuna Epicentrum to more improve our product and service. Your reference to your colleagues and other potential customers would be highly appreciated. We are looking forward to welcoming you back at Swiss-Belresidences Rasuna Epicentrum.Best regards,Andi AnantoGeneral Manager
Annais andriana
Phòng Hai Giường Hạng Sang
Lưu trú vào thg 9, 2023
Gia đình
2 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 1 thg 1, 2024
Istimewa...suka bgt nginep disni. Semua nya ok bgt
Kamar view dan fasilitas resto swiming pool nya mantap
Next nginep lg di sini
Makin bersinar swiss bel residence💕😍
Dịch
Phản Hồi Từ Khách Sạn: Dear Ms. Annais Andriana,Thank you very much for staying at Swiss-Belresidences Rasuna Epicentrum as your accomodation during your staycation to Jakarta.We are honestly excited with your feedback about our room cleanliness & spotlessness, our lots of food variety and delicious breakfast, also our facilities. Swiss-Belresidences Rasuna Epicentrum is truly happy that you enjoy our beautifully picturesque swimming pool and the view of Jakarta skyscrapers. Again, we are more than happy with your comment, it all enthusiastically stimulate all the team of Swiss-Belresidences Rasuna Epicentrum to more enrich our product and service. Your recommendation to your relatives and other potential customers shows that you appreciate our sincere service. We are looking forward to welcoming you back at Swiss-Belresidences Rasuna Epicentrum.Best regards,Andi AnantoGeneral Manager
agus
Phòng Hai Giường Hạng Sang
Lưu trú vào thg 4, 2024
Người đi công tác
2 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 31 thg 5, 2024
Hotel is located in strategic location , Breakfast are Ok and room are spacious
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Agus,We highly appreciate for selecting Swiss-Belresidences Rasuna Epicentrum as your accommodation during your staycation to Jakarta.We are honestly amazed with your feedback about our strategic location and our delicious breakfast with spacious comfortable room. Again, we are more than happy with your comment and advice. It all strongly motivate all the team of Swiss-Belresidences Rasuna Epicentrum to more enrich our product and service. Your reference to your relatives shows that you appreciate our sincere service. We are looking forward to welcoming you back at Swiss-Belresidences Rasuna Epicentrum.Best regards,Andi AnantoGeneral Manager
Dwi Wahyuningrum
Phòng Grand Deluxe
Lưu trú vào thg 4, 2024
Người đi công tác
40 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 20 thg 6, 2024
Clean and tidy as expected, and staff super friendly.
Dịch
Phản Hồi Từ Khách Sạn: Dear Ms. Diva and Dian,Thank you very much for staying at Swiss-Belresidences Rasuna Epicentrum as your accomodation during your staycation to Jakarta.We are honestly excited with your feedback about our with your feedback about our room cleanliness & spotlessness, as well as our friendly staffs. Again, we are more than happy with your comment, it all enthusiastically stimulate all the team of Swiss-Belresidences Rasuna Epicentrum to more enrich our product and service. Your recommendation to your relatives and other potential customers shows that you appreciate our sincere service. We are looking forward to welcoming you back at Swiss-Belresidences Rasuna Epicentrum.Best regards,Andi AnantoGeneral Manager
Ah Lay
Lưu trú vào thg 9, 2023
Người đi công tác
216 đánh giá
3.7/5
Đăng tải vào 23 thg 10, 2023
Near to office area.
Dịch
Phản Hồi Từ Khách Sạn: Dear Ah LayThank you very much for taking the time to review your recent stay.We appreciate your valuable feedback as it helps us to continually improve the standard of facilities. Your input has been noted and we on process follow up on that matter.Once again thank you very much for giving us very valuable feedback and we look forward to the opportunity of welcoming you again in the near future.Sincerely,Andi AnantoGeneral Manager
Syazwan Salleh
Phòng Grand Deluxe
Lưu trú vào thg 10, 2023
Một mình
51 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 18 thg 12, 2023
Given a free upgrade to Suite Room. What else you want to say? Better than a normal stay!
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Syazwan Salleh,We are grateful to you for staying at Swiss-Belresidences Rasuna Epicentrum as your accomodation during your staycation to Jakarta.We are sincerely impressed with your feedback about our treat and we are truly happy that you enjoy your stay with us. It all enthusiastically encourage all the team of Swiss-Belresidences Rasuna Epicentrum to more enhance our product and service. Your endorsement to your relatives and other potential customer would be highly appreciated.We are looking forward to welcoming you back at Swiss-Belresidences Rasuna Epicentrum.Best regards,Andi AnantoGeneral Manager
Lawrence MY
Phòng Hollywood Twin Deluxe
Lưu trú vào thg 4, 2023
Người đi công tác
27 đánh giá
3.2/5
Đăng tải vào 3 thg 6, 2023
The amenities and the facilities within the room need to be properly maintained
Dịch
Phản Hồi Từ Khách Sạn: Dear Lawrence,Thank you for taking the time to leave us some feedback.First and foremost, please accept our sincere apologies for the shortcomings you experienced during your stay as these were not up to our standards. This review has been shared with the team for immediate improvement including the guest services.I'm sorry to hear our amenities & facilities weren't up to the standard you've come to expect from us. Moreover, we always treat customers feedback as one of way to improve our facilities and service level.We appreciate your valuable feedback as it helps us to continually improve the standard of facilities.We hope to have another opportunity of welcoming you in a more pleasant stay experience.Best regards,Andi AnantoGeneral Manager
Tài Khoản Khách
Phòng Hai Giường Hạng Sang
Lưu trú vào thg 9, 2023
Người đi công tác
1 đánh giá
1.5/5
Đăng tải vào 8 thg 10, 2023
AC SOOOOO NOISY
THE BED DEFINITELY HAS MEALY BUGS
THE ELECTRICITY IN ROOM WAS OFF 2x DURING MY STAY
ENOUGH SAID
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for choosing to stay at Swiss-Belresidences Rasuna Epicentrum and for sharing your experience during your stay at our hotel.Please accept our apology regarding to the inconvenience which you experienced during your stay. We appreciate your valuable feedback as it helps us to continually improve the standard of facilities. Your input has been noted and we on process follow up on that matter. It would be our greatest pleasure to be able to serve you again for much better experience on upcoming opportunities. Please do let me know if I can be of any further assistance to you.Best regards,Andi AnantoGeneral Manager
Tài Khoản Khách
Phòng Hai Giường Hạng Sang
Lưu trú vào thg 5, 2023
Một mình
1 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 11 thg 6, 2023
My electricity didn't work when I checked into the room but they fixed it within 10min. I'm ok with this since it's a bugtet option nearby the location I had to be.
Pretty cool view from my window
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for taking the time to leave us some feedback.Glad to know that you enjoyed the stay with us especially for the review. We appreciate your valuable feedback as it helps us to continually improve the standard of facilities. Your input has been noted and we on process follow up on that matter.We sure hope that you would give us another opportunity to welcome you back and show you the improvements made.Sincerely,Andi AnantoGeneral Manager
Jardinia Dian
Suite
Lưu trú vào thg 4, 2024
Gia đình
11 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 12 thg 5, 2024
Recomended! Thkyou trip.com
Dịch
Phản Hồi Từ Khách Sạn: Dear Ms. Dian,We are grateful to you for choosing Swiss-Belresidences Rasuna Epicentrum as your accommodation during your stay to Jakarta.We are honestly amazed with your feedback about hotel. Swiss-Belresidences Rasuna Epicentrum is truly happy that you enjoy your stay with us.Again, we are truly relieved with your response and advice. It all enthusiastically convince all the team of Swiss-Belresidences Rasuna Epicentrum to more enrich our product and service. Your recommendation to your relatives and other potential customers shows that you appreciate our sincere service. We are looking forward to welcoming you back at Swiss-Belresidences Rasuna Epicentrum.Best regards,Andi AnantoGeneral Manager