Marhaba Palace

Bon hôtel Jolie piscine Bon séjour Merci pour l’accueil à bientôt

I stayed in this hotel from September 1st until 12th, in the room 408. The first night I was assigned to the room 434 (no terrace, garden view), but I didn’t like it, so they moved me the next day to the room 408 (spacious, with 2 beds, terrace and garden view). It was a lovely room, with separated WC and the bathroom with a bathtub, old but functional wardrobe closets with a safe (which was working, unlike the one in room 434), and a very nice terrace with 2 chairs and a table (there are clothes-tubes for drying towels and swimsuits, which are not enough, so one has to use chairs, too). There was an empty fridge: they supply one liter water bottle per day in the room, but you can take 0.5 liter water bottles from any of the bars, as many as you need. There are bathrobes and sleepers, as well as a kettle for making tea/coffee in the room (no creamers, only sugar). Floors are tiled everywhere, with a carpet only under the bed and about 20 cm on all sides. AC was working. Resort has a main restaurant with a terrace, buffet-style, for all main meals (abundance of choices, both in quality and quantity of food) and a la carte restaurant which has to be reserved day in advance (my friends used it once), and several bars: Beach bar (snacks and lunch during the day), Lobby bar with a terrace (best served coffee, beside the one I made myself during breakfast), Moorish Café (lovely place, we used it only once) and American Café (it was always closed when I passed by it). Entertainment team was active both on the beach and by the pool. They were working throughout the day and if a guest wished to play all sorts of games or just watch (like me), they were there. There was a different show every evening at 21:30 h, advertized everywhere (program was on weekly basis). The staff of the hotel is fantastic: they work hard and long hours, mostly with a smile and kind greetings. I do not recall their names: cleaning lady left my room every day with fresh flowers or new towels, replenished water-bottles and cleaned floors in the room; waiters in the restaurant and bars were always there if we needed anything; guys by the pool were there at dawn helping with parasols and mattresses for our loungers; there was always someone at the Reception, answering questions (which I had many!), helping with various arrangements, especially to organize a driver and a vehicle for our private excursion, etc. There was only one big problem I noticed: the resort needs more staff, because there are omissions and annoyances that would have been avoided if there were more people at hand and working. My terrace would have been cleaned every day, too; pools and pool aria would have been completely cleaned by 8 a.m. when the guests start pouring after the breakfast; the beach would have been “combed” and flattened at least once a week if not daily (as I’ve seen in other resorts in Tunisia), which never happened during my 11-days-stay; it would have never happened to not have clean towels a

Just returned from another good week at the Palace, Usual check in on arrival and given your room card, Be aware of the Tourist Tax when asked, it will be 84 Dinars if you have exchanged your currency on arrival or at the Hotel otherwise, the reception staff asked some guests for £25 and didn't get the change £4, My room had looked as if it had a revamp as it had new USB sockets, the shower had a new shower hose and head and toilet seat, Some good shower and soap dispenser's, Emporio Aroma which was nice, The food choice was similar as other visits, the same as my last visit in April which i expected and couldn't fault it, I couldn't single a waiter out as they are all very good at what they do, tables cleared very quick as soon as your plate was finished, Bar staff where as good as ever bringing drinks to the table, one particular recognized me from previous visits and brought my coffee with the face in the froth, Once again a faultless week, Look beyond the faults and you will have a good week, This Hotel is not a 5* UK standard Hotel so go with an open mind and you will enjoy it, For me it's the staff that make it above other Hotels in the area, Will be back in April, Alan