Tài Khoản Khách
ngày 4 tháng 8 năm 2024
Stunning small traditional boutique hotel with the best views of the Bay of Naples including Mount Vesuvius. Great location as 15 minute walk to Sorrento centre. Staff were friendly but attentive and professional at all times. Customer service was excellent from all departments but particularly I have to mention all the waiters and waitresses in the restaurant and Antonio from the bar service who could not have done more for us. Rooms were spacious, amazing views and air con worked well. Cleaned daily but towels were not changed that regularly, however, I think this is so much better for the environment so didn’t bother me at all. In fact far more sustainable so this is a big tick in my opinion. My slight negative comment is one of the fridges in the room didn’t work very well (702) and the (203) bath was high and narrow and bathroom was a bit dated. Beds a bit too hard. Food was delicious and plentiful. We opted for half board and we were happy we did. Catered very well for gluten free, coeliac as they had a special section at breakfast including a separate toaster and explained every dinner what my daughter could have and would also provide gluten free pasta or pizza if she wanted it. A couple of days we had very early trips so they provided us with a packed breakfast which was lovely and convenient. Pool area the roof was kept very clean, provided towels and I’m so glad we opted for a hotel with a pool. Alway’s got a sunbed and lovely food and drinks available to purchase at the pool bar. Do not bring, eat or drink your own food around the pool. This is not allowed and this is definitely one of the reasons why it was so clean. No bins in sight! Only thing I’d change is get rid of single use plastic straws, unless they were biodegradable, if so I apologise for this comment. Overall I’d recommend this hotel if staying in Sorrento. It’s a hidden gem and I’m so glad I booked it. I’d definitely come back here. Thank you to the team at Hotel Minerva. Keep doing what you are doing.
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